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- Tasks: Engage with customers, resolve issues, and enhance their experience with our software.
- Company: Join a dynamic team at Simpro Group in Leeds, focused on customer success.
- Benefits: Enjoy generous leave, private health insurance, and a relaxed office vibe.
- Other info: Great opportunities for career growth and a supportive team culture.
- Why this job: Be a trusted advisor and make a real difference for our customers.
- Qualifications: Customer-facing experience and a passion for tech are key.
The predicted salary is between 30000 - 40000 £ per year.
The Account Manager is responsible for maintaining regular, planned communication with the customers to resolve issues, assist customers to improve the utilisation of products, to ultimately ensure the long-term success of customers.
Location: Leeds (LS15) On-site
What You’ll Do
- Maintain regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
- Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
- Identify inefficiencies between the customer and their software, inefficiencies with workflows and assist with updating customers on additions to the software.
- Drive customer satisfaction through a number of support and account-based activities, including supporting customers (phone, site calls, emails).
- Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
- Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.
This job description is not an exhaustive list of duties and may be changed or amended at any time at the discretion of Simpro Group.
What You’ll Bring
- Experience in customer-facing role - Account Management, or technical implementation role in a SaaS company would be a benefit.
- Have a customer-centric approach, with a desire to deliver the best for our customers.
- Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
- Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
- Experience working with business process software in a customer-facing role would be a benefit.
- Be tech-savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.
- Exceptional customer service and troubleshooting/problem-solving skills.
- Ability to work effectively under pressure and to perform well in a team dynamic.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclical scheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
Our Core Values
- We Are One Team.
- We Are Customer Centric.
- We Are Growth Minded.
- We Are Accountable.
- We Celebrate Success.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Account Manager in Leeds employer: Simpro Software
Contact Detail:
Simpro Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Leeds
✨Tip Number 1
Get to know the company inside out! Research Simpro Group, their products, and their customer base. This way, when you chat with them, you can show off your knowledge and how you can help improve customer satisfaction.
✨Tip Number 2
Practice your communication skills! As an Account Manager, you'll need to maintain regular contact with customers. Role-play scenarios with friends or family to get comfortable discussing solutions and addressing concerns.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and make you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to dive into the Simpro journey.
We think you need these skills to ace Account Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your customer-facing experience and how it aligns with our values at StudySmarter. We want to see how you can contribute to our team!
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's problem-solving or building rapport with customers, we love seeing real-life applications of your abilities.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits into our team culture, so don’t be afraid to show us who you are and what makes you passionate about customer success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Simpro Software
✨Know Your Customer Journey
Familiarise yourself with the customer journey at Simpro Group. Understand how they interact with the software and what challenges they might face. This will help you demonstrate your customer-centric approach during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues in the past. Highlight your troubleshooting skills and how you’ve improved customer satisfaction. This is crucial for an Account Manager role, so be ready to discuss specific scenarios.
✨Be Tech-Savvy
Brush up on your knowledge of business process software and any relevant SaaS products. Be prepared to explain complex technical topics simply, as this will show your ability to communicate effectively with customers and colleagues alike.
✨Demonstrate Team Collaboration
Think of instances where you collaborated with different teams to achieve a common goal. Share these experiences to illustrate your proactive nature and how you can contribute to a positive team dynamic at Simpro Group.