At a Glance
- Tasks: Lead a high-performing team to enhance customer experiences and drive growth.
- Company: Dynamic SaaS company focused on customer success and innovation.
- Benefits: Generous leave, private health insurance, life insurance, and pension scheme.
- Other info: Join a supportive culture with opportunities for personal and professional development.
- Why this job: Shape account management strategies and make a real impact on customer relationships.
- Qualifications: Proven leadership in Account Management with a focus on customer retention and growth.
The predicted salary is between 80000 - 100000 € per year.
The Director of Account Management will lead and shape the overall Account Management strategy, driving customer retention, growth and long‑term partnership success. This role is focused on building a high‑performing team that delivers exceptional customer experiences, maximises product adoption and value, and strengthens relationships across our customer base. As a strategic leader and coach, you will empower the team to proactively manage customer relationships, identify opportunities for optimisation and expansion, and ensure customers achieve meaningful outcomes through our solutions.
Location: Leeds (LS15), on‑site 5‑days a week.
What You’ll Do
- Collaborate with the CCO in the development and implementation of the Account Management (AM) strategy to drive revenue, improve customer experience and reduce churn and cancellation.
- Determine the team’s goals and plan how to improve operations, to ensure Company goals are achieved.
- Develop and execute strategies to maximise the value customers get from the platform.
- Drive revenue growth and retention of customers.
- Analyse customer (and other) data to monitor team performance and measure the effectiveness of the AM strategy.
- Support, grow and develop AM leaders, monitor their success, and provide highly effective line management.
- Recruit, induct and onboard new members of the AM team.
- Encourage and lead collaboration between teams and provide constructive feedback on churn and cancellation reasons.
- Be a customer champion, ensuring their views are represented in the company and are used to drive continual improvement measures that increase customer satisfaction.
- Work with others to define (and continuously refine) AM best practices and process across the global team.
- Lead by example, by taking a hands‑on approach with customers, demonstrating what best‑in‑class looks like both in terms of operational effectiveness and client communication.
What You’ll Bring
- Solid experience within Account Management, Customer Success or commercial customer‑facing functions, alongside senior leadership experience (for example as a Head of or Director of Customer Success / Account Management), ideally within a high‑growth SaaS environment.
- Proven experience leading, scaling and developing high‑performing quota‑carrying Account Management or Customer Success teams, with a strong track record of driving upsell, cross‑sell, renewals, and revenue growth across existing customer accounts.
- A strategic and commercially minded leader with the ability to translate business insight into impactful customer and growth strategies.
- Demonstrable success in owning and delivering against commercial targets, driving customer retention, expansion and long‑term account growth.
- Exceptional leadership and people management skills, with experience building engaged, collaborative and high‑performing teams.
- Ability to foster a strong and positive team culture through effective coaching, regular 1‑1s, transparent communication and a proactive approach to problem‑solving and team development.
- Outstanding customer relationship management skills, with the ability to build trusted, profitable and long‑lasting partnerships with senior and executive stakeholders.
- Strong interpersonal and influencing skills, including emotional intelligence, empathy, negotiation, diplomacy and confident conflict resolution.
- A customer‑centric mindset balanced with a passion for commercial success, revenue generation and business growth.
- Highly analytical and process‑driven, with the ability to use data and insights to inform decision‑making and improve team performance.
- Tech‑savvy with a genuine passion for software, technology and delivering value through products and solutions.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike.
Director, Account Management employer: Simpro Software
As a leading employer in Leeds, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our commitment to exceptional customer experiences is matched by our dedication to our team, offering generous benefits such as private health insurance, a robust pension scheme, and ample leave entitlements. Join us to be part of a high-performing team where your leadership will drive meaningful outcomes for our customers and contribute to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Account Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Director role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on account management strategies. This not only demonstrates your knowledge but also shows you're passionate about driving customer success.
✨Tip Number 3
Prepare for interviews by researching the company’s current challenges and successes. Bring ideas to the table on how you can help improve their account management strategy. This will set you apart as a strategic thinker who’s ready to make an impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Director, Account Management
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've built and developed high-performing teams in the past, especially in Account Management or Customer Success roles.
Be Customer-Centric:Emphasise your customer relationship management skills. Share examples of how you've fostered long-lasting partnerships and driven customer satisfaction. We love candidates who put customers at the heart of their strategies!
Data-Driven Decisions:Since this role involves analysing data to improve team performance, include any relevant experience you have with using data insights to inform your decisions. Show us how you've used analytics to drive growth and retention.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Simpro Software
✨Know Your Numbers
As a Director of Account Management, you'll need to demonstrate your ability to drive revenue and customer retention. Be prepared to discuss specific metrics from your previous roles, such as upsell rates, churn reduction percentages, and overall revenue growth. This shows you understand the commercial side of the role.
✨Showcase Leadership Skills
Highlight your experience in building and leading high-performing teams. Share examples of how you've coached team members, fostered collaboration, and created a positive team culture. This will illustrate your capability to empower others and drive success within the team.
✨Customer-Centric Mindset
Be ready to discuss how you've championed customer needs in past roles. Provide examples of how you've used customer feedback to improve services or products, and how you've built long-lasting relationships with clients. This will show that you prioritise customer satisfaction while driving business growth.
✨Data-Driven Decision Making
Prepare to talk about how you've used data to inform your strategies and decisions. Discuss any tools or methodologies you've employed to analyse customer data and measure team performance. This demonstrates your analytical skills and your ability to make informed decisions that lead to successful outcomes.
