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For Companies At a Glance
- Tasks: Be the first point of contact for customers, providing exceptional support and building strong relationships.
- Company: Simpro Software is a fun and progressive organisation focused on customer success and team collaboration.
- Benefits: Enjoy flexible working, generous leave, private health insurance, and a casual dress code.
- Why this job: Join a supportive team with opportunities for career growth and a positive work culture.
- Qualifications: Excellent communication skills, eagerness to learn, and a proactive attitude are essential.
- Other info: Hybrid working available; no agencies accepted for recruitment.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join to apply for the Customer Support Representative, Level 1 role at Simpro Software
Join to apply for the Customer Support Representative, Level 1 role at Simpro Software
Direct message the job poster from Simpro Software
First Things First – What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement
- Private Health Insurance
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
- Life Insurance
- Company pension scheme, with 5% employer contribution
- Generous Parental Leave Program
- Home Office Allowance
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Enjoy up to 4 weeks a year of flexible \’Work from Anywhere\’ time!
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
- A discounts and cash back scheme
- Flexible working environment
- Casual dress and relaxed office environment
- Happy hours and office games
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
- Check out our website for more about working at Simpro Group
The Job
As a Customer Support Representative, you\’ll be at the heart of Simpro’s customer experience, acting as the first point of contact for our valued customers. You’ll play a key role in delivering exceptional support, building strong relationships and working closely with internal teams to help our customers succeed with Simpro solutions.
Location: Reading, RG1 (hybrid working)
What You’ll Do
- Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries and software-related issues, are addressed in a timely and effective manner, developing expertise in the Product area you support.
- Uphold high customer service standards by ensuring that each interaction is customer-centric, empathetic and aims to exceed customer expectations by striving to provide a positive and memorable customer experience in every interaction.
- Ensure first contact response and resolution for non-complex customer queries is within defined targets.
- Develop expertise relative to the Product suite you support.
- Create and update case documents based on the information identified during troubleshooting, maintaining thorough records of customer interactions and issue resolutions.
- Proactively identify technical issues with the software and accurately report them through our internal escalation channels to our Sr.CSRs, ensuring that they receive the necessary information to address and resolve these issues promptly.
- This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
What You’ll Bring
- Excellent communication and relationship building skills.
- A polite and friendly telephone manner.
- An eagerness and enthusiasm to learn, along with the ability to learn quickly.
- Good time management and organizational skills.
- Upbeat and proactive can-do attitude.
- Ability to demonstrates an understanding of supported product/suite of focus and can explain how configurations affect results.
- Able to demonstrate troubleshooting abilities by grasping the situation and knowing what part of the application is the likely root cause (profiles, settings, actions/workflows).
- Able to utilize knowledge base articles.
- An understanding or insight into trades industries would be advantageous.
- A good understanding of cloud based technologies and systems would be advantageous.
Core values required of all Simpro , AroFlo, BigChange & ClockShark employees:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you\’d like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
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Customer Support Representative, Level 1 employer: Simpro Software
Contact Detail:
Simpro Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative, Level 1
✨Tip Number 1
Familiarise yourself with Simpro's products and services. Understanding the software you'll be supporting will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during any conversations with the hiring team.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios with a friend can help you articulate your thoughts clearly and maintain a friendly tone, which is crucial for this position.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled difficult situations in the past. Being able to discuss specific instances where you resolved issues or improved customer satisfaction will set you apart from other candidates.
✨Tip Number 4
Engage with Simpro's online presence. Follow them on social media and participate in discussions related to their industry. This will not only keep you informed about the company culture but also give you insights that could be useful during interviews.
We think you need these skills to ace Customer Support Representative, Level 1
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Representative at Simpro Software. Highlight your relevant experience in customer service and how it aligns with the job description.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your communication skills, problem-solving abilities, and any experience with cloud-based technologies or customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of Simpro Software that attract you, and explain how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at Simpro Software
✨Showcase Your Communication Skills
As a Customer Support Representative, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues through effective communication.
✨Emphasise Your Problem-Solving Abilities
Highlight your troubleshooting skills by discussing specific instances where you identified and resolved technical issues. Be prepared to explain your thought process and how you approached the problem, as this will show your potential employer that you can handle the challenges of the role.
✨Demonstrate Your Product Knowledge
Familiarise yourself with Simpro's product suite before the interview. Being able to discuss how the products work and their benefits will impress the interviewers. If you have experience with similar software or cloud-based technologies, make sure to mention it.
✨Exude a Positive Attitude
A proactive and upbeat attitude is essential for a customer-facing role. During the interview, convey your enthusiasm for helping customers and your eagerness to learn. This will align well with Simpro's core values and show that you're a good cultural fit.