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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and provide top-notch support via phone and chat.
- Company: Join a dynamic team at Simpro Group, where customer satisfaction is our priority.
- Benefits: Enjoy flexible work options, generous leave, and a supportive work environment.
- Other info: Casual dress code, fun team events, and great career growth opportunities await!
- Why this job: Make a difference by creating memorable customer experiences every day.
- Qualifications: Strong communication skills and a passion for learning are essential.
The predicted salary is between 22000 - 28000 £ per year.
The Customer Support Representative is at the frontline of our customer support team, providing professional engagement with Simpro Group customers and internal stakeholders.
What You’ll Do
- Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring that support inquiries and software-related issues are addressed in a timely and effective manner, developing expertise in the Product area you support.
- Uphold high customer service standards by ensuring that each interaction is customer-centric, empathetic and aims to exceed customer expectations by striving to provide a positive and memorable customer experience in every interaction.
- Ensure first contact response and resolution for non-complex customer queries is within defined targets.
- Develop expertise relative to the Product suite you support.
- Create and update case documents based on the information identified during troubleshooting, maintaining thorough records of customer interactions and issue resolutions.
- Proactively identify technical issues with the software and accurately report them through our internal escalation channels to our Sr.CSRs, ensuring that they receive the necessary information to address and resolve these issues promptly.
This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group.
What You’ll Bring
- Excellent communication and relationship building skills.
- A polite and friendly telephone manner.
- An eagerness and enthusiasm to learn, along with the ability to learn quickly.
- Good time management and organizational skills.
- Upbeat and proactive can-do attitude.
- Ability to demonstrate an understanding of supported product/suite of focus and can explain how configurations affect results.
- Able to demonstrate troubleshooting abilities by grasping the situation and knowing what part of the application is the likely root cause (profiles, settings, actions/workflows).
- Able to utilize knowledge base articles.
- An understanding or insight into trades industries would be advantageous.
- A good understanding of cloud based technologies and systems would be advantageous.
What We Can Offer You
- Novated leasing via salary packaging.
- Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances).
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Program – get rewarded for referring a friend to join our team!
- Casual dress and relaxed office environment.
- Fun team camaraderie and events.
- Opportunities for career progression and development.
- Diverse training.
Customer Service Representative employer: Simpro Software
Contact Detail:
Simpro Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company inside out! Research Simpro Group and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it's crucial to demonstrate a polite and friendly manner. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled challenges in the past. Think of examples where you identified issues and resolved them effectively, as this will highlight your troubleshooting abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join our awesome team at Simpro Group!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to create memorable experiences for customers. Use specific examples that showcase your empathy and problem-solving skills!
Keep It Professional Yet Friendly: Your written application should reflect the polite and friendly manner we value at StudySmarter. Use a conversational tone but maintain professionalism. This will give us a glimpse of how you might interact with our customers!
Demonstrate Your Eagerness to Learn: We love candidates who are enthusiastic about learning! In your application, mention any relevant training or experiences that show your ability to pick up new skills quickly. This is especially important for understanding our product suite.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Simpro Software
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the product suite you'll be supporting. Understanding how configurations affect results will not only impress your interviewers but also help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Service Representative, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to showcase your polite and friendly telephone manner.
✨Demonstrate Your Troubleshooting Skills
Be prepared to discuss how you would approach troubleshooting a software issue. Think of examples from past experiences where you identified a problem and resolved it effectively. This shows that you can grasp situations quickly and know how to find root causes.
✨Emphasise Your Eagerness to Learn
Let your enthusiasm shine through! Talk about your eagerness to learn and adapt, especially in a fast-paced environment. Mention any relevant experiences where you quickly picked up new skills or knowledge, as this aligns perfectly with what the company values.