At a Glance
- Tasks: Engage clients, sell fine jewellery, and manage bespoke commissions in a luxury retail environment.
- Company: Catherine Jones of Cambridge, a family-owned jeweller with over 60 years of heritage.
- Benefits: Salary up to £35k, bonuses, pension, 28 days leave, and professional development support.
- Other info: Full-time role, Tuesday to Saturday, with opportunities for career growth.
- Why this job: Join a dynamic team and immerse yourself in the fascinating world of fine jewellery.
- Qualifications: Degree level education or equivalent, with a passion for jewellery and excellent communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Are you a recent graduate, or early in your career, and looking for a rewarding role where you can develop commercial, client-facing and specialist industry skills? Are you bright, articulate and engaging, with the confidence to build strong relationships and the curiosity to learn about contemporary fine jewellery?
Catherine Jones of Cambridge is an independent, family-owned jeweller with more than 60 years' heritage. We are The Cambridge Jeweller. We specialise in distinctive, contemporary, fine jewellery, bespoke commissions, repairs, valuations and heirloom restoration.
This is an opportunity to discover and thrive in a specialist retail role in a wonderful industry. Working in an independent fine jewellery business offers a depth and variety of experience that is hard to find elsewhere. You will learn how a respected luxury business:
- Builds long-term client relationships
- Advises on all meaningful purchases of modest or higher value
- Manages bespoke commissions
- Works with goldsmiths, designers and workshops
- Delivers exceptional service from first enquiry through to completion
The Role
You will work closely with new and returning clients, helping them choose a gift or trusting us with a commission, a repair or a redesign. You will take time to understand each client's needs and ideas, the occasion to be marked, offering thoughtful, informed and reassuring advice to achieve a sale or to complete an enquiry through to completion with the client's budget in mind.
You will liaise with goldsmiths, designers, workshops, manufacturers and suppliers in the day-to-day sales role or to monitor the work our clients have entrusted us. Every detail is recorded accurately and ensure clients are fully and reliably updated on their enquiry repair, special order or commission. They must deserve our trust.
The business continues to develop its own ranges, online presence and, internally, to digitise more of our work with a CRM system. There will also be opportunities to get involved in wider commercial and operational activities, giving you a broader understanding of how a successful luxury jewellery business is run.
Please note that this is a full-time permanent position, working Tuesday to Saturday.
Key Responsibilities
- Welcome and engage clients in a warm, professional and consultative way
- Sell fine jewellery, gifts, engagement rings, wedding rings and bespoke pieces
- Handle enquiries for repairs, valuations, re-modelling and special orders
- Take accurate client, order and workshop details
- Liaise with makers, goldsmiths, designers, suppliers and workshops politely and constructively
- Keep clients updated throughout the sales, repair or commission process
- Actively interact and engage with clients to create and conclude sales
- Maintain high standards of administration and client records
- Support visual merchandising and the presentation of the retail space
- Use digital systems, including CRM, as the business develops
- Contribute to the wider client experience, commercial activity and smooth running of the store
About you:
- A warm, positive and professional approach
- Excellent spoken and written communication skills
- Confidence discussing exquisite purchases of any price
- Strong attention to detail
- Commercial awareness and a target-focused mindset
- A genuine interest in jewellery, design, craftsmanship or luxury products
- Good administration and Microsoft Office skills (email, Word, Excel)
- Reliability, discretion and a supportive team approach
- Availability to work Tuesday to Saturday in-store
- Easy commuting distance from Cambridge
Desirable Experience
- Educated to degree level or equivalent
- Jewellery industry experience or qualifications, such as JET 1, JET 2 or JET 3
- Luxury, premium or consultative retail experience
- Knowledge of gemstones, precious metals, repairs or bespoke commissions
- Experience using CRM tools
- Visual merchandising experience
Benefits
- Salary of £30,000 to £35,000, depending on experience
- Ad-hoc discretionary bonuses
- Pension contributions
- 28 days' annual leave, including bank holidays or lieu days
- Professional development support, including recognised jewellery qualifications
- Supportive team environment within a stable, established business
- Opportunity to build deep jewellery industry knowledge
- Exposure to luxury sales, client advisory work, bespoke commissions and business operations
- Genuine potential to grow into broader responsibility or future management involvement
How to Apply
Please apply with your CV and Hiring People will be in touch. If shortlisted, you may be asked to complete a short video interview. Please be sure to check your JUNK/SPAM.
Jewellery Sales Consultant in Cambridge employer: Simpro Software
Catherine Jones of Cambridge is an exceptional employer, offering a unique opportunity to work in a family-owned jeweller with over 60 years of heritage. Our supportive team environment fosters professional growth, allowing you to develop valuable skills in luxury sales and client advisory while gaining deep industry knowledge. With competitive salary packages, generous leave, and the chance to engage in bespoke commissions, we provide a rewarding career path for those passionate about fine jewellery.
StudySmarter Expert Advice🤫
We think this is how you could land Jewellery Sales Consultant in Cambridge
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Simpro Software, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Simpro Software!
We think you need these skills to ace Jewellery Sales Consultant in Cambridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Simpro Software, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Simpro Software and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Simpro Software that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Simpro Software
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
