At a Glance
- Tasks: Drive product adoption and expansion through customer engagement and technical expertise.
- Company: Join a leading SaaS company with a supportive and inclusive culture.
- Benefits: Generous leave, private health insurance, and career development opportunities.
- Other info: Dynamic work environment with excellent training and networking opportunities.
- Why this job: Make an impact by helping customers maximise their use of innovative software solutions.
- Qualifications: Experience in technical sales support and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Specialist drives product adoption and expansion within the existing Simpro Group customer base by combining technical product expertise, customer engagement, and cross‑functional collaboration.
Location: Reading (RG1), on‑site.
What You’ll Do
- Help drive the successful adoption and expansion of Simpro Group products within our customer base, working across teams to provide technical knowledge, product demonstrations, and direct outbound engagement to accelerate cross‑sell revenue.
- Serve as a product expert, bridging the gap between Simpro Group product offerings and the specific needs of our clients to adopt and scale additional solutions.
- Work directly with leadership and cross‑functional teams to drive customer adoption through direct outbound activity into non‑managed accounts and deal support for Account Managers pursuing expansion opportunities.
- Conduct consistent outbound engagement into non‑managed customer accounts to generate cross‑sell pipeline opportunities and drive adoption of additional Simpro Group products.
- Carry and achieve a defined expansion revenue or pipeline quota through cross‑sell and product adoption within the existing customer base.
- Demonstrate and present Simpro Group products to customers, translating technical features into business benefits aligned with customer needs.
- Support Account Managers by handling product demonstrations and technical conversations once an expansion opportunity has been created.
- Understand and articulate how Simpro Group products integrate with each other and with the customer’s existing platform to deliver additional value.
- Address technical questions and concerns raised by customers as they evaluate adding new Simpro Group products or features.
- Gain and maintain deep product knowledge across Simpro Group’s portfolio, including new products and acquisitions as they are released.
- Gather feedback from customers and share insights with the product development team to influence product enhancements and roadmap priorities.
- Stay current with industry trends and competitive offerings to effectively position Simpro Group products in customer conversations.
What You’ll Bring
- Proven experience in a technical sales‑support or sales engineering role within the SaaS industry.
- Experience in Field Service Management, Payments, or adjacent vertical software markets required.
- Strong understanding of SaaS products, cloud computing, and enterprise software solutions.
- Demonstrated ability to conduct high‑volume outbound activity and manage a structured daily dial cadence.
- Excellent communication skills with the ability to understand and articulate complex technical concepts to non‑technical audiences – internally and externally.
- Demonstrated ability to engage and maintain strong customer relationships, leveraged to drive action and solve customer problems.
- Agile mindset, capable of delivering value incrementally and fostering a culture of continuous improvement.
- Proven ability to work cross‑functionally and drive alignment across diverse stakeholders.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cycle scheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech / discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best‑of‑class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non‑performance factor.
Solutions Specialist in Reading employer: Simpro Software New Zealand Ltd
Simpro Group is an exceptional employer located in Reading, offering a dynamic work environment that fosters collaboration and innovation. With a strong focus on employee growth, we provide diverse training opportunities, generous benefits including private health insurance and a robust pension scheme, and a culture that values inclusivity and support. Join us to be part of a team that not only drives product adoption but also prioritises your professional development and well-being.
Contact Details:
Simpro Software New Zealand Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Specialist in Reading
✨Tip Number 1
Get to know the company inside out! Research Simpro Group's products and their impact on customers. This way, when you chat with them, you can show off your knowledge and how you can help drive product adoption.
✨Tip Number 2
Practice your pitch! You’ll need to translate technical features into business benefits, so rehearse how you’d explain this to a non-technical audience. The clearer you are, the more likely you’ll impress during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Simpro Group.
We think you need these skills to ace Solutions Specialist in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solutions Specialist role. Highlight your experience in technical sales support and how it aligns with driving product adoption at Simpro Group.
Show Off Your Technical Know-How:We want to see your understanding of SaaS products and cloud computing. Use specific examples from your past roles to demonstrate how you've successfully engaged customers and solved their problems.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain complex concepts, as you would when communicating with non-technical audiences. This will show us you can bridge that gap effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Simpro Software New Zealand Ltd
✨Know Your Products Inside Out
As a Solutions Specialist, you'll need to demonstrate a deep understanding of Simpro Group's products. Make sure you research each product thoroughly, including their features and benefits, so you can confidently discuss how they meet customer needs during the interview.
✨Showcase Your Communication Skills
You'll be translating complex technical concepts into business benefits for clients. Practice explaining these concepts in simple terms, perhaps with a friend or family member who isn't in the tech field. This will help you articulate your thoughts clearly during the interview.
✨Prepare for Technical Questions
Expect to face questions about SaaS products, cloud computing, and enterprise software solutions. Brush up on your knowledge in these areas and think of examples from your past experience that showcase your expertise and problem-solving skills.
✨Demonstrate Your Customer Engagement Strategy
Since the role involves driving customer adoption through outbound engagement, be ready to discuss your approach to building and maintaining strong customer relationships. Share specific strategies you've used in the past to engage customers and drive action.
