At a Glance
- Tasks: Manage customer accounts and drive growth in a fast-paced SaaS environment.
- Company: Join Simpro Group, a leader in innovative SaaS solutions.
- Benefits: Generous leave, private health insurance, and career development opportunities.
- Other info: Casual dress code and a supportive team culture await you.
- Why this job: Be the trusted partner for customers and make a real impact on their success.
- Qualifications: Experience in B2B Account Management and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Join Simpro Group and become the trusted partner our customers rely on to grow, adopt and maximise value from our SaaS solutions. As an Account Manager, you will own the health, retention and expansion of a portfolio of SMB and Mid-Market customers, acting as both strategic advisor and commercial driver within an established customer base. This is a high-impact role in a fast-growing SaaS environment where you will manage a large, active portfolio and play a key role in driving retention, adoption and revenue expansion. You’ll collaborate closely with Product, Support and Professional Services teams to ensure customers achieve measurable outcomes while identifying opportunities to deepen partnerships.
Location: Reading RG1, on-site.
What You’ll Do
- Customer Relationship & Account Health: Proactively manage a portfolio of existing customer accounts to foster long-term, successful partnerships. Serve as the primary point of contact and customer advocate. Identify churn risks early and execute retention plans to maintain customer success.
- Expansions and Commercial Growth: Develop a deep understanding of your clients' businesses and goals to identify opportunities for upsell and cross-sell. Own the full expansion and renewal lifecycle, consistently meeting or exceeding targets. Negotiate contracts and maintain strong pipeline discipline and forecasting accuracy.
- Strategic Engagement: Conduct regular executive business reviews (EBRs) with key stakeholders to demonstrate ROI, share best practices and align our solutions with their evolving business needs. Maintain accurate records of all account activities in our CRM (e.g., Salesforce) and provide reliable forecasts for renewals and expansion sales.
- Customer Advocacy: Act as the voice of the customer internally ensuring feedback is captured and acted upon. Partner with cross-functional teams to resolve issues, improve adoption and enhance the customer experience.
What You’ll Bring
- Experience in a B2B Account Management or Customer Success role, preferably within a SaaS company.
- Proven success exceeding renewal and expansion targets, with strong commercial awareness and confidence negotiating contracts and closing deals.
- Exceptional interpersonal and communication skills with a genuine passion for helping customers succeed. Ability to build rapport and trust with ease.
- Proficiency with CRM software (Salesforce experience is a plus) and comfortable learning new technologies.
- A proactive, organised and driven individual who can manage their time and portfolio effectively with a high degree of autonomy.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
Account Manager in Reading employer: Simpro Software New Zealand Ltd
Simpro Group is an exceptional employer that prioritises employee well-being and professional growth in a dynamic SaaS environment. Located in Reading, RG1, we offer a supportive work culture with generous benefits including private health insurance, a robust pension scheme, and ample opportunities for career progression. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to succeed.
Contact Details:
Simpro Software New Zealand Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Reading
✨Tip Number 1
Get to know the company inside out! Research Simpro Group, their SaaS solutions, and their customer base. This will help you tailor your conversations and show that you're genuinely interested in helping their clients succeed.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to account management and customer success. Think about your past experiences and how they align with the role at Simpro Group. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into the SaaS world with us.
We think you need these skills to ace Account Manager in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in B2B Account Management and any SaaS success stories that showcase your ability to drive customer retention and expansion.
Showcase Your Communication Skills:Since this role requires exceptional interpersonal skills, use your application to demonstrate how you’ve effectively communicated with clients in the past. Share specific examples where you’ve built rapport and trust with customers.
Highlight Your Proactivity:We love candidates who take initiative! In your application, mention instances where you’ve proactively identified churn risks or opportunities for upselling. This will show us that you’re not just reactive but also strategic in your approach.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Simpro Software New Zealand Ltd
✨Know Your Customers
Before the interview, research Simpro Group's customer base and their SaaS solutions. Understand the challenges SMB and Mid-Market customers face and think about how you can help them succeed. This will show your potential employer that you're proactive and ready to be a trusted partner.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've successfully managed accounts, exceeded targets, or turned around at-risk customers. Use metrics to quantify your achievements, as this will demonstrate your ability to drive retention and expansion effectively.
✨Master the Art of Communication
As an Account Manager, communication is key. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you build rapport with clients and resolve issues, as well as how you would conduct executive business reviews to showcase ROI.
✨Familiarise Yourself with CRM Tools
Since proficiency with CRM software like Salesforce is important for this role, brush up on your skills. If you have experience with similar tools, be prepared to discuss how you've used them to manage accounts and track performance. This will highlight your readiness to hit the ground running.
