At a Glance
- Tasks: Provide top-notch IT support and manage tech setups for a dynamic team.
- Company: Join a forward-thinking company with a supportive and inclusive culture.
- Benefits: Enjoy generous leave, private health insurance, and a relaxed work environment.
- Other info: Great opportunities for career growth and diverse training available.
- Why this job: Be the tech hero who keeps everyone connected and productive every day.
- Qualifications: Experience in IT support and a passion for problem-solving is essential.
The predicted salary is between 30000 - 40000 £ per year.
Join us as an IT Support Administrator, where you’ll play a key role in keeping our people connected, productive and supported. This is a hands‑on, varied role where no two days are the same – from supporting employees with day‑to‑day IT needs to contributing to global infrastructure projects and rolling out new technology.
Location: Leeds (LS15), on‑site.
What You’ll Do:
- Providing first‑class IT support to both office‑based and remote employees.
- Setting up and maintaining employee workstations, ensuring everything is ready from day one.
- Managing the full lifecycle of IT equipment – from sourcing and configuring hardware to deployment and ongoing maintenance.
- Supporting and maintaining network infrastructure, including internet, intranet and VoIP systems.
- Troubleshooting hardware and software issues, ensuring quick and effective resolutions.
- Preparing IT starter packs and onboarding new employees across systems and tools.
- Managing user access, permissions and system administration across platforms.
- Maintaining accurate hardware inventory and asset tracking.
- Supporting IoT and GPS hardware configuration, deployment and client support.
- Assisting with Salesforce administration tasks and system data management.
- Conducting system audits and stock checks to ensure compliance and accuracy.
- Documenting processes and continuously improving IT practices and workflows.
- Occasional support with office setup tasks, ensuring workspaces are fully equipped and ready for use.
What You’ll Bring:
- Friendly, approachable and passionate about delivering excellent internal customer service.
- Positive, can‑do attitude.
- Natural problem solver.
- Ability to be discreet, professional and maintain confidentiality.
- Experience providing IT, hardware and software support in a fast‑paced environment.
- Initiative and resourcefulness.
- Resilient, able to work independently.
- Excellent time‑management skills, prioritising and meeting tight deadlines.
- Strong knowledge of hardware and software installation, troubleshooting and maintenance.
- Excellent communication and interpersonal skills, building positive relationships across all departments.
Benefits:
- Generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous parental leave programme.
- Paid volunteer leave days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – reward for referring a friend.
- Cycle scheme – salary sacrifice to treat yourself to a bike and equipment.
- Home & Tech scheme – salary sacrifice to treat yourself to new tech.
- Discounts and cash‑back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training and internal networking opportunities across all product lines.
- Service recognition awards.
Equal Opportunities: Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best‑of‑class onboarding program and supportive team environments. We welcome everyone, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or other non‑performance factors.
IT Support Administrator in Leeds employer: Simpro Software New Zealand Ltd
Join a dynamic team in Leeds as an IT Support Administrator, where you'll enjoy a supportive work culture that prioritises employee well-being and development. With generous benefits including private health insurance, a robust pension scheme, and opportunities for career progression, you’ll thrive in an environment that values your contributions and fosters growth. Experience a relaxed office atmosphere with a focus on collaboration and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Simpro Software New Zealand Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Administrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or set up workstations. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for tech! Bring examples of projects you've worked on or challenges you've overcome. This will help us see your initiative and resourcefulness in real-life situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace IT Support Administrator in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Administrator role. Highlight your hands-on experience with hardware and software support, as well as any relevant projects you've worked on.
Craft a Personal Cover Letter:Use your cover letter to showcase your personality and passion for IT support. Share specific examples of how you've solved problems in the past and how you can contribute to our team at StudySmarter.
Show Off Your Communication Skills:Since this role involves supporting employees, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can explain complex IT issues simply.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Simpro Software New Zealand Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware and software installation, troubleshooting, and maintenance. Be ready to discuss specific technologies you've worked with and how you've resolved issues in the past. This will show that you're not just familiar with IT support but are genuinely passionate about it.
✨Show Off Your Customer Service Skills
Since this role is all about providing first-class support, think of examples where you've gone above and beyond for a colleague or customer. Highlight your friendly, approachable nature and how you handle difficult situations with a positive attitude. This will demonstrate that you can deliver excellent internal customer service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific IT issues or scenarios. Practice answering questions like, 'What would you do if an employee's computer won't start?' or 'How would you manage user access across different platforms?' This will help you articulate your problem-solving skills effectively during the interview.
✨Demonstrate Your Initiative
Employers love candidates who take initiative. Think of times when you've identified a problem and taken steps to resolve it without being asked. Share these experiences to show that you're resourceful and can work independently, which is crucial for this varied role.
