At a Glance
- Tasks: Lead and shape Account Management strategy to drive customer success and retention.
- Company: Dynamic tech company focused on growth and exceptional customer experiences.
- Benefits: Generous leave, private health insurance, pension scheme, and casual dress code.
- Other info: Join a diverse team that values collaboration and personal development.
- Why this job: Make a real impact by empowering teams and enhancing customer relationships.
- Qualifications: Proven leadership in Account Management with a focus on SaaS environments.
The predicted salary is between 80000 - 100000 £ per year.
The Director of Account Management will lead and shape the overall Account Management strategy, driving customer retention, growth and long-term partnership success. This role is focused on building a high-performing team that delivers exceptional customer experiences, maximises product adoption and value, and strengthens relationships across our customer base. As a strategic leader and coach, you will empower the team to proactively manage customer relationships, identify opportunities for optimisation and expansion, and ensure customers achieve meaningful outcomes through our solutions.
Location: Leeds (LS15), on-site 5-days a week.
What You’ll Do
- Collaborate with the CCO in the development and implementation of the Account Management (AM) strategy to drive revenue, improve customer experience and reduce churn and cancellation.
- Determine the team’s goals and plan how to improve operations, to ensure Company goals are achieved.
- Develop and execute strategies to maximise the value customers get from the platform.
- Drive revenue growth and retention of customers.
- Analyse customer (and other) data to monitor team performance and measure the effectiveness of the AM strategy.
- Support, grow and develop AM leaders, monitor their success, and provide highly effective line management.
- Recruit, induct and onboard new members of the AM team.
- Encourage and lead collaboration between teams and provide constructive feedback on churn and cancellation reasons.
- Be a customer champion, ensuring their views are represented in the company and are used to drive continual improvement measures that increase customer satisfaction.
- Work with others to define (and continuously refine) AM best practices and process across the global team.
- Lead by example, by taking a hands-on approach with customers, demonstrating what best-in-class looks like both in terms of operational effectiveness and client communication.
What You’ll Bring
- Solid experience within Account Management, Customer Success or commercial customer-facing functions, alongside senior leadership experience (for example as a Head of or Director of Customer Success / Account Management), ideally within a high-growth SaaS environment.
- Proven experience leading, scaling and developing high-performing quota-carrying Account Management or Customer Success teams, with a strong track record of driving upsell, cross-sell, renewals, and revenue growth across existing customer accounts.
- A strategic and commercially minded leader with the ability to translate business insight into impactful customer and growth strategies.
- Demonstrable success in owning and delivering against commercial targets, driving customer retention, expansion and long-term account growth.
- Exceptional leadership and people management skills, with experience building engaged, collaborative and high-performing teams.
- Ability to foster a strong and positive team culture through effective coaching, regular 1-1s, transparent communication and a proactive approach to problem-solving and team development.
- Outstanding customer relationship management skills, with the ability to build trusted, profitable and long-lasting partnerships with senior and executive stakeholders.
- Strong interpersonal and influencing skills, including emotional intelligence, empathy, negotiation, diplomacy and confident conflict resolution.
- A customer-centric mindset balanced with a passion for commercial success, revenue generation and business growth.
- Highly analytical and process-driven, with the ability to use data and insights to inform decision-making and improve team performance.
- Tech-savvy with a genuine passion for software, technology and delivering value through products and solutions.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Our Core Values
- We Are One Team.
- We Are Customer Centric.
- We Are Growth Minded.
- We Are Accountable.
- We Celebrate Success.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
Director, Account Management in Leeds employer: Simpro Software New Zealand Ltd
At our Leeds office, we pride ourselves on being an exceptional employer that fosters a collaborative and growth-oriented work culture. With generous benefits including private health insurance, a robust pension scheme, and ample opportunities for career progression, we empower our employees to thrive both personally and professionally. Join us to be part of a diverse team that values customer-centricity and celebrates success, all while enjoying a relaxed office environment.
Contact Details:
Simpro Software New Zealand Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director, Account Management in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they serve their customers. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Director, Account Management in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Account Management and leadership. We want to see how your skills align with our goals, so don’t hold back on showcasing your achievements!
Showcase Your Customer-Centric Mindset:In your application, emphasise your passion for customer success and how you've driven retention and growth in previous roles. We love candidates who can demonstrate a strong understanding of customer needs and how to meet them.
Be Data-Driven:Since we value analytical skills, include examples of how you've used data to inform decisions and improve team performance. Show us how you’ve turned insights into action – it’s a big plus for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Simpro Software New Zealand Ltd
✨Know Your Numbers
As a Director of Account Management, you'll need to demonstrate your ability to drive revenue and customer retention. Be prepared to discuss specific metrics from your previous roles, such as upsell rates, churn reduction percentages, and overall revenue growth. This shows you understand the commercial side of account management.
✨Showcase Leadership Skills
This role requires exceptional leadership abilities. Prepare examples of how you've built and developed high-performing teams in the past. Discuss your coaching style, how you handle team dynamics, and any successful strategies you've implemented to foster a positive team culture.
✨Customer-Centric Mindset
Emphasise your commitment to customer success. Share stories that highlight how you've championed customer needs in previous positions. Discuss how you've used customer feedback to drive improvements and ensure long-term partnerships, aligning with the company's focus on exceptional customer experiences.
✨Be Data-Driven
Since the role involves analysing customer data to inform strategies, be ready to talk about how you've used data to make decisions in the past. Bring examples of how you've monitored team performance and adjusted strategies based on insights, showcasing your analytical skills and process-driven approach.
