At a Glance
- Tasks: Be the friendly voice solving customer queries and providing top-notch support.
- Company: Join a supportive team at Simpro Group in Leeds.
- Benefits: Enjoy generous leave, private health insurance, and a relaxed office vibe.
- Other info: Opportunities for career growth and diverse training await you.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great communication skills and a positive attitude are key.
The predicted salary is between 25000 - 30000 £ per year.
As a Customer Support Representative, you’ll be the friendly voice and trusted problem-solver at the heart of our support team. You’ll engage with Simpro Group customers and internal stakeholders, delivering professional, timely support that makes a real difference to their day.
Location: Leeds (LS15), on-site.
What You’ll Do
- Efficiently handle high volume inbound customer support queries via live phone and/or chat, ensuring support inquiries and software-related issues are addressed in a timely and effective manner, developing expertise in the Product area you support.
- Uphold high customer service standards by ensuring that each interaction is customer‑centric, empathetic and aims to exceed customer expectations, striving to provide a positive and memorable customer experience.
- Ensure first‑contact response and resolution for non‑complex customer queries is within defined targets.
- Develop expertise relative to the Product suite you support.
- Create and update case documents based on the information identified during troubleshooting, maintaining thorough records of customer interactions and issue resolutions.
- Proactively identify technical issues with the software and accurately report them through our internal escalation channels to our Sr.CSRs, ensuring they receive the necessary information to address and resolve these issues promptly.
What You’ll Bring
- Excellent communication and relationship building skills.
- A polite and friendly telephone manner.
- An eagerness and enthusiasm to learn, along with the ability to learn quickly.
- Good time management and organizational skills.
- An upbeat and proactive can‑do attitude.
- Ability to demonstrate an understanding of the supported product/suite and explain how configurations affect results.
- Demonstrated troubleshooting abilities, grasping the situation and identifying the likely root cause (profiles, settings, actions/workflows).
- Ability to utilise knowledge base articles.
- Understanding or insight into trades industries would be advantageous.
- Good understanding of cloud‑based technologies and systems would be advantageous.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement and finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Programme.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Cyclescheme: a salary sacrifice to treat yourself to a bike and equipment.
- Home & Tech Scheme: a salary sacrifice to treat yourself to new tech.
- A discount and cashback scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training and internal networking opportunities across all of our product lines.
- Service recognition awards.
Equal Employment Opportunity Statement
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best‑of‑class onboarding program and supportive team environments. We welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation or any other non‑performance factor.
Customer Support Representative in Leeds employer: Simpro Software New Zealand Ltd
Simpro Group is an exceptional employer located in Leeds, offering a vibrant work culture that prioritises employee well-being and professional growth. With generous benefits such as private health insurance, a robust pension scheme, and opportunities for career progression, employees are supported both personally and professionally. The company fosters a collaborative environment where every team member's contribution is valued, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Simpro Software New Zealand Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Leeds
✨Tip Number 1
Get to know the company inside out! Research Simpro Group and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Representative, you'll need to be friendly and clear. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Be proactive! If you notice any issues with the application process or have questions, don’t hesitate to reach out. We’re here to help, and showing initiative can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace our cloud-based systems.
We think you need these skills to ace Customer Support Representative in Leeds
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, as a Customer Support Representative, you'll be the voice of our company!
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your communication skills and any experience you have with customer support or troubleshooting. We love seeing how your background aligns with what we’re looking for!
Be Specific About Your Skills:Don’t just say you have good time management or organisational skills—give us examples! Whether it’s managing multiple queries or resolving issues quickly, show us how you’ve demonstrated these skills in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Simpro Software New Zealand Ltd
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the product suite you'll be supporting. Understanding how configurations affect results will not only impress your interviewers but also help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Support Representative, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to showcase your polite and friendly telephone manner.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss past experiences where you've successfully resolved issues. Highlight your troubleshooting abilities and how you identify root causes. This will show that you can handle high-volume queries effectively and maintain a customer-centric approach.
✨Emphasise Your Eagerness to Learn
Let your enthusiasm shine through! Talk about your eagerness to learn and adapt quickly. Mention any relevant experiences or training that demonstrate your proactive attitude, as this aligns perfectly with the upbeat and can-do spirit they’re looking for.
