At a Glance
- Tasks: Engage with customers, resolve issues, and enhance their experience with our software.
- Company: Join a fun and progressive organisation focused on customer success.
- Benefits: Generous leave, private health insurance, and a relaxed office vibe.
- Other info: Great career progression opportunities and a supportive team environment.
- Why this job: Be a trusted advisor and make a real impact on customer satisfaction.
- Qualifications: Experience in customer-facing roles and a passion for tech.
The predicted salary is between 30000 - 40000 £ per year.
The Account Manager is responsible for maintaining regular, planned communication with customers to resolve issues, assist customers to improve the utilisation of products, and ultimately ensure the long‑term success of customers.
What You’ll Do
- Maintain regular, planned communication with nominated accounts with a focus on the retention of our customer base.
- Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
- Identify inefficiencies between the customer and their software, inefficiencies with workflows and assist with updating customers on additions to the software.
- Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
- Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
- Understand customer issues and capitalise on opportunities (when appropriate) through selling revenue‑generating products and additional training to existing customers.
What You’ll Bring
- Experience in a customer‑facing role – Account Management or technical implementation role in a SaaS company would be a benefit.
- Have a customer‑centric approach, with a desire to deliver the best for our customers.
- Be proactive and enjoy collaborating across teams to deliver great commercial outcomes.
- Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels.
- Experience working with business process software in a customer‑facing role would be a benefit.
- Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity.
- Exceptional customer service and troubleshooting/problem‑solving skills.
- Ability to work effectively under pressure and to perform well in a team dynamic.
What We Can Offer
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Our Core Values
- We Are One Team.
- We Are Customer Centric.
- We Are Growth Minded.
- We Are Accountable.
- We Celebrate Success.
Simpro, AroFlo, BigChange & ClockShark are equal‑opportunity employers with a best‑of‑class onboarding program and supportive team environments. We want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non‑performance factor.
Account Manager in Leeds employer: Simpro Software New Zealand Ltd
Simpro Group is an exceptional employer that prioritises employee well-being and professional growth, offering a generous benefits package including private health insurance, a robust pension scheme, and ample leave entitlements. With a collaborative and customer-centric work culture, employees are encouraged to develop their skills through diverse training opportunities while enjoying a relaxed office environment. Join us in a progressive organisation where your contributions are valued, and career advancement is supported.
Contact Details:
Simpro Software New Zealand Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Leeds
✨Tip Number 1
Get to know the company inside out! Research Simpro Group and its products so you can speak confidently about how you can help customers improve their experience. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and customer service. Think of examples from your past experiences that showcase your problem-solving skills and customer-centric approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join the team!
We think you need these skills to ace Account Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Account Manager role. Highlight your customer-facing experience and any SaaS knowledge you have. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s problem-solving or building rapport with clients, we love seeing real-life applications of your talents.
Be Personable:We’re all about being customer-centric, so let your personality shine through in your application. A friendly tone can go a long way in showing us you’d fit right in with our team!
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Simpro Software New Zealand Ltd
✨Know Your Customer Journey
Familiarise yourself with the customer journey at Simpro Group. Understand how they interact with the software and what common issues they face. This will help you demonstrate your proactive approach and ability to guide customers effectively during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues in the past, especially in a SaaS environment. Highlight your troubleshooting skills and how you’ve improved customer satisfaction through your solutions. This will show that you can handle the challenges of the Account Manager role.
✨Emphasise Team Collaboration
Be ready to discuss how you’ve worked with cross-functional teams to achieve commercial outcomes. Share specific instances where collaboration led to success, as this aligns with the company’s value of being one team and will showcase your interpersonal skills.
✨Demonstrate Your Tech Savviness
Brush up on the technical aspects of the products you'll be managing. Be prepared to explain complex topics simply, as this is crucial for building trust with customers. Showing that you’re tech-savvy will reassure the interviewers that you can effectively support customers in utilising the software.
