At a Glance
- Tasks: Lead the Account Management strategy and drive customer success and growth.
- Company: Join a fun, progressive tech company with a focus on teamwork and customer satisfaction.
- Benefits: Generous leave, private health insurance, pension scheme, and casual dress code.
- Other info: Opportunities for career progression and diverse training available.
- Why this job: Shape customer experiences and lead a high-performing team in a dynamic environment.
- Qualifications: Experience in Account Management and strong leadership skills required.
The predicted salary is between 75000 - 100000 € per year.
The Director of Account Management will lead and shape the overall Account Management strategy, driving customer retention, growth and long-term partnership success. This role is focused on building a high-performing team that delivers exceptional customer experiences, maximises product adoption and value, and strengthens relationships across our customer base.
As a strategic leader and coach, you will empower the team to proactively manage customer relationships, identify opportunities for optimisation and expansion, and ensure customers achieve meaningful outcomes through our solutions.
Location: Leeds (LS15), on-site 5-days a week.
What You’ll Do
- Collaborate with the CCO in the development and implementation of the Account Management (AM) strategy to drive revenue, improve customer experience and reduce churn and cancellation.
- Determine the team’s goals and plan how to improve operations, to ensure Company goals are achieved.
- Develop and execute strategies to maximise the value customers get from the platform.
- Drive revenue growth and retention of customers.
- Analyse customer (and other) data to monitor team performance and measure the effectiveness of the AM strategy.
- Support, grow and develop AM leaders, monitor their success, and provide highly effective line management.
- Recruit, induct and onboard new members of the AM team.
- Encourage and lead collaboration between teams and provide constructive feedback on churn and cancellation reasons.
- Be a customer champion, ensuring their views are represented in the company and are used to drive continual improvement measures that increase customer satisfaction.
- Work with others to define (and continuously refine) AM best practices and process across the global team.
- Lead by example, by taking a hands-on approach with customers, demonstrating what best-in-class looks like both in terms of operational effectiveness and client communication.
What You’ll Bring
- Solid experience within Account Management, Customer Success or commercial customer-facing functions, alongside senior leadership experience (for example as a Head of or Director of Customer Success / Account Management), ideally within a high-growth SaaS environment.
- Proven experience leading, scaling and developing high-performing quota-carrying Account Management or Customer Success teams, with a strong track record of driving upsell, cross-sell, renewals, and revenue growth across existing customer accounts.
- A strategic and commercially minded leader with the ability to translate business insight into impactful customer and growth strategies.
- Demonstrable success in owning and delivering against commercial targets, driving customer retention, expansion and long-term account growth.
- Exceptional leadership and people management skills, with experience building engaged, collaborative and high-performing teams.
- Ability to foster a strong and positive team culture through effective coaching, regular 1-1s, transparent communication and a proactive approach to problem-solving and team development.
- Outstanding customer relationship management skills, with the ability to build trusted, profitable and long-lasting partnerships with senior and executive stakeholders.
- Strong interpersonal and influencing skills, including emotional intelligence, empathy, negotiation, diplomacy and confident conflict resolution.
- A customer-centric mindset balanced with a passion for commercial success, revenue generation and business growth.
- Highly analytical and process-driven, with the ability to use data and insights to inform decision-making and improve team performance.
- Tech-savvy with a genuine passion for software, technology and delivering value through products and solutions.
What We Can Offer You
- A generous annual leave entitlement plus a personal leave entitlement.
- Private Health Insurance.
- Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances).
- Life Insurance.
- Company pension scheme, with an uncapped 5% employer contribution.
- Generous Parental Leave Program.
- Paid Volunteer Leave Days.
- Public Holiday Exchange Scheme.
- Talent Referral Programme – get rewarded for referring a friend to join our team!
- Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment.
- Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech.
- A discounts and cash back scheme.
- Casual dress and relaxed office environment.
- Opportunities for career progression and development.
- Diverse training & internal networking opportunities across all of our product lines.
- Service recognition awards.
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.
Director, Account Management in Leeds employer: Simpro Group
Simpro Group is an exceptional employer located in Leeds, offering a vibrant work culture that prioritises collaboration and employee growth. With generous benefits such as private health insurance, a robust pension scheme, and opportunities for career progression, employees are empowered to thrive both personally and professionally. The company fosters a supportive environment where diverse talents are celebrated, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Account Management in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt, the better your chances of landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent news, and how they operate. This will not only help you answer questions but also show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common interview questions. The more you practice, the more confident you’ll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position and appreciation for the opportunity.
We think you need these skills to ace Director, Account Management in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Director of Account Management role. Highlight your leadership experience and any successes in customer retention and growth to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about account management and how you can contribute to our team. Be specific about your achievements and how they relate to our goals.
Showcase Your Analytical Skills:Since this role involves analysing data to drive strategy, make sure to mention any relevant experience you have with data analysis. We love candidates who can use insights to inform decisions and improve performance!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Simpro Group
✨Know Your Numbers
As a Director of Account Management, you'll need to demonstrate your ability to drive revenue and customer retention. Brush up on key metrics related to account growth, upselling, and customer satisfaction. Be ready to discuss specific examples where you've successfully improved these metrics in previous roles.
✨Showcase Your Leadership Style
This role requires exceptional leadership skills, so be prepared to share your approach to building and managing high-performing teams. Think about how you empower your team, foster collaboration, and handle conflicts. Use real-life examples to illustrate your coaching techniques and how they’ve led to team success.
✨Understand the Company’s Customer Base
Research the company’s existing customers and their needs. Familiarise yourself with their products and services, and think about how you can enhance customer experiences. During the interview, mention specific strategies you would implement to maximise customer value and retention based on your findings.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and strategic thinking abilities. Prepare for questions like how you would handle a churn situation or how you would identify opportunities for expansion within existing accounts. Practising your responses will help you articulate your thought process clearly.
