Partnerships Operations Manager

About Us

Every year, millions die from preventable diseases because vital services do not reach them. A root cause is broken data: missing or unreliable IDs, fragmented records, and inflated reporting. Without accurate data on who receives services, governments and NGOs cannot deliver care effectively, track impact, or target life‑saving resources. Simprints is a nonprofit tech company that partners with ministries and funders to verify identities, digitise workflows, and enable evidence‑based decisions so the right services reach the right people at the right time. We co‑design end‑to‑end digital solutions with the people who use them, from frontlines to national dashboards. Our biometric products integrate with health records to drive accuracy, accountability, and insights. We build for scale with privacy‑first, open‑source, and cost‑effective technology that strengthens national digital public infrastructure. Studies have shown that Simprints increases impact through real‑time, precision data—for example, increasing maternal health visits by 38% in Bangladesh or accurate HIV tracing by 62% in Malawi. To date, we’ve worked in over 17 countries, helping deliver health, aid, and finance to over 4 million people. Our mission is simple: make sure every vaccine, every dollar, and every public good reaches the people who need them most.

About The Role

The Partnerships Operations Manager will help build the operating engine behind Simprints’ growth. This role supports the Partnerships team to identify, qualify, and progress high‑value opportunities more effectively, while improving the systems, data, and automation that underpin our revenue generation. You will sit at the intersection of sales operations, market intelligence, AI‑enabled automation, and proposal development. One day you might be improving our CRM and pipeline reporting; the next, building an AI‑assisted workflow to scan donor opportunities; the next, coordinating inputs for a grant application or preparing a funder brief. This is a hands‑on role for someone who enjoys creating structure, improving processes, and helping senior relationship‑holders move faster and more strategically. You will make the Partnerships team sharper, more disciplined, and better equipped to grow a healthy and diversified pipeline.

Key Responsibilities

• Manage and improve Partnerships systems and pipeline operations — Revamp our CRM engine and maintain CRM hygiene, pipeline data, opportunity and task tracking, dashboards, and reporting so the team has clear visibility on priorities, risks, next steps, and revenue forecasts.
• Build AI‑enabled automation for growth and fundraising workflows — Design practical automations to support funder scanning, opportunity alerts, donor research, meeting preparation, proposal content development, follow‑up tracking, and pipeline reporting.
• Scout and qualify new opportunities — Monitor the market for relevant grants, RFPs, funder calls, innovation challenges, and strategic partnership opportunities, using clear criteria to assess fit, competitiveness, revenue potential, impact, and internal effort required.
• Support grant applications and proposal development — Coordinate timelines, internal inputs, compliance checks, and supporting materials for proposals and funder submissions; draft or refine selected sections where needed.
• Strengthen market, funder, and partner intelligence — Produce concise research outputs such as funder briefs, opportunity summaries, country or sector snapshots, partner maps, and go/no‑go recommendations to support better decision‑making.

Skills and Experience

• Experience in sales operations, growth operations, fundraising operations, or business development operations, ideally in a mission‑driven, technology, global health, or international development context.
• Strong systems and process skills, including experience managing CRMs, pipelines, dashboards, spreadsheets, trackers, or workflow tools.
• Confidence using AI and automation tools to improve team efficiency, reduce manual work, and create scalable processes.
• Excellent research, analytical, and synthesis skills, with the ability to turn complex market or funder information into clear recommendations.
• Strong written communication and project coordination skills, including the ability to support proposals, produce presentations, funder briefs, internal decision documents, and cross‑team deadlines.

Benefits

• Genuine Impact: Work directly with our partners and users to deliver technology that has the potential to impact millions of lives across the globe.
• Inclusive, Diverse Team: Our work sits at the intersection of technology and global development, and we have built an amazing team drawn from all over the world. We are an externally recognized Great Place to Work and a 2025 Best Workplace for Women.
• Flexibility: We champion a culture where autonomy and trust are paramount, steering clear of mere face‑time metrics. You can manage life’s essentials and adapt work hours to match your peak productivity, while maintaining reciprocal flexibility during mission‑critical moments.
• Work‑Life Balance: We offer a 4‑day workweek, meaning every employee has the option to have Fridays off, and unlimited annual leave to prioritise well‑being.
• Professional Development: We promote continual learning, provide a generous professional development budget, and support access to global experts through the GLG network. Your business case for training or coaching is welcomed and evaluated.
• Long‑Term Growth: Simprints alumni have progressed to roles at Google, USAID, Gavi, Save the Children, and other leading organisations.

How We Work

We confront the grey. We practise transparency and radical candour, listen deeply, share information openly, and speak up when our ethical compass is challenged, so that psychological safety is real and everyone can do their best work. We leave our egos at the door. We bring curiosity, kindness, and a positive attitude, seek first to understand, and remember to laugh together. We find a way. We plan with clear strategies, deliverables, deadlines, and metrics, step out of our comfort zones, and make it happen. When a plan is not working, we learn from the data, adapt quickly, and keep moving in service of the mission. We remember why we are here. Impact for people comes first. We act like owners, hold ourselves to high standards, and work across teams to close data gaps and increase coverage. We celebrate the differences. We treat every person with compassion, empathy, and respect, build inclusive spaces where diverse perspectives are welcomed, involve people in important decisions, and share credit generously, because our best ideas can come from anywhere.