At a Glance
- Tasks: Answer calls, assist patients, and provide top-notch customer service in a dental practice.
- Company: Join Rauf Wellington Dental, a family-owned group with a focus on clinical excellence.
- Benefits: Enjoy competitive pay, company pension, and free on-site parking.
- Other info: Flexible hours available, with opportunities for both full-time and part-time roles.
- Why this job: Make a difference in patients' lives while working with the latest dental technology.
- Qualifications: Strong communication skills and customer service experience are essential.
Role
We are currently recruiting for a Dental Practice Call Centre Customer Service Advisor / Receptionist Duties.
- Answering inbound calls and making outbound follow up calls
- Answering any customer questions and providing high levels of customer service
Requirements
We are ideally looking for applicants who have a solid background in customer services. Experience of working in Call Centre environments would be extremely useful, however, full training is provided, so if you don’t have this but do have exception communication skills and a history of strong customer service experience, we would still welcome your application.
- Previous customer service experience (essential)
- Excellent timekeeping and punctuality (essential)
- Excellent communication skills (essential)
- Professional telephone manner (essential)
- Call centre experience (useful)
Key Responsibilities
- Responsive Customer Care: As a Patient Service Representative your primary role will be to answer incoming calls from customers promptly with some face to face interactions. You\\\'ll provide assistance and information with professionalism and courtesy.
- Efficient Problem Solver: Handle patient inquiries, complaints, and requests with agility, aiming to resolve issues effectively and efficiently. Your goal is to leave patients satisfied.
- Accurate Records: Maintain meticulous records of patient interactions and transactions, ensuring data integrity and completeness.
- Adherence to Guidelines: Follow communication procedures, guidelines, and company policies when interacting with patients. Uphold the highest standards of service.
- Issue Resolution: Identify and escalate priority issues to the appropriate department or supervisor, ensuring swift resolution for patients.
- Product Expertise: Be well-versed in our company\\\'s products and services. Provide patients with comprehensive information and guidance.
- Efficient Processing: Handle various patient requests, from processing orders and forms to applications. Accuracy and attention to detail are paramount.
- Stay Informed: Keep your knowledge up-to-date regarding our company\\\'s products, services, and policies.
Key Skills
- Exceptional Communication: Demonstrating excellent verbal communication skills, you\\\'ll ensure patients feel heard and valued.
- Patient Focus: Your strong customer service orientation will drive your interactions. Going the extra mile to satisfy patients is your hallmark.
- Thriving in Fast-Paced Environments: Your ability to handle high call volumes and work in a fast-paced environment will ensure patients receive timely assistance.
- Problem-Solving Pro: You excel in identifying and solving problems, always seeking the best solutions for patients.
- Detail-Oriented: Your keen attention to detail guarantees accurate data entry and precise service.
- Multitasking Maestro: Juggling multiple tasks and prioritizing them effectively is your strength.
- Tech-Savvy: Proficiency in computer skills, including relevant software applications, is a must.
- Accuracy and attention to detail
- Influencing and persuading skills
Please note that while this job description covers the primary responsibilities and skills required, it\\\'s not intended to be all-inclusive. As part of our dynamic team, you may perform other related duties as assigned by your supervisor.
About us
Rauf Wellington Dental practices is a Group of 7 family-owned dental businesses, based around Greater Manchester. Our SimplyOne Dental brand in Droylsden, Tameside, is our flagship practice, which provides support to our wider interests. SimplyOne Dental is one of Tameside\\\'s largest Dental providers. We have a wide range of clinicians offering a full range of dental treatments.
The Practices throughout the Group house the latest ‘state of the art’ equipment and, on an ongoing basis, the Group invests in newly developed technology. Becoming part of the ‘family’ will, of course, enable you to enhance your experience or become well versed in all the latest equipment and technology. More importantly, however, you will be working in an environment that thrives on clinical excellence and happy patients.
Hours : Minimum 32 to 39, Monday to Thursday 8.30 to 6, Fridays 8.30 to 5.
The above job description is intended to give a general overview for the level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities and skills required for this job title.
Job Types: Full-time, Part-time, Permanent
Pay: £12.50-£15.50 per hour
Benefits
- Company pension
- Free parking
- On-site parking
Education
- GCSE or equivalent (preferred)
Experience
- employed: 5 years (preferred)
Work Location: In person
Call Centre Agent / Receptionist in Manchester employer: SimplyOne Dental
Rauf Wellington Dental practices is an exceptional employer, offering a supportive and family-oriented work environment in the heart of Greater Manchester. With a commitment to clinical excellence and patient satisfaction, employees benefit from ongoing training, access to state-of-the-art technology, and opportunities for professional growth. Enjoy competitive pay, a company pension, and convenient on-site parking while being part of a dynamic team dedicated to providing top-notch dental care.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent / Receptionist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SimplyOne Dental. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SimplyOne Dental before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Agent / Receptionist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SimplyOne Dental:Your cover letter is your chance to shine! Tell us why you want to work at SimplyOne Dental specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SimplyOne Dental!
How to prepare for a job interview at SimplyOne Dental
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
