At a Glance
- Tasks: Assist patients with queries and process refunds at a busy online pharmacy.
- Company: SimplyMeds, a family-run online pharmacy focused on accessible healthcare.
- Benefits: Gain valuable experience, training, and potential for career advancement.
- Other info: Monday to Friday role with a paid break and opportunities for growth.
- Why this job: Join a supportive team and make a difference in patient care.
- Qualifications: GCSEs in maths and English required; strong communication and problem-solving skills.
The predicted salary is between 15000 - 20000 £ per year.
The role is for a customer service assistant to help deal with patient queries at a busy online pharmacy. The selected candidate will join an existing team of customer service personnel and aid with processing queries, refunds and returns and customer reviews.
About the Employer: SimplyMeds Online Pharmacy was started in 2015 as a family run business by two experienced healthcare professionals, that were looking to innovate to improve access to medicines. We have the aim to be the best provider of simple, reliable and affordable private healthcare online without compromising on patient care. We are UK based (Essex) with UK prescribers; we do not outsource our prescribing. In fact, our main prescriber is in house, one of our pharmacists.
What You'll Do: Day to day role responsibilities will include:
- Answer patient telephone queries
- Process email, social media and live chat queries
- Make accurate contemporaneous notes
- Process customer refunds and returns and any shipping issues
- Escalate clinical queries to our clinical team
- Aid with improving marketing with our marketing from issues picked up from customers
Training Outcome: Departmental lead roles for different income stream avenues in the business, Senior customer service positions in customer service department.
Skills Required:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Patience
Qualifications: Essential - GCSE - maths and English - A*-C/9-4.
Course Information: Course: Customer service practitioner (level 2), Level: 2, Route: Sales, marketing and procurement, Apprenticeship Level: Intermediate.
Working Arrangements: Working Week: Monday to Friday, 9.00am - 5.00pm. With half an hour break (paid), can take a further half an hour break (unpaid). Expected Duration: 1 Year. Number of Positions Available: 2. Training Provider: COLCHESTER INSTITUTE.
Customer Service Assistant Apprentice employer: SimplyMeds Online
SimplyMeds Online Pharmacy is an excellent employer that prioritises patient care while fostering a supportive and innovative work environment. Located in Essex, our family-run business offers apprentices the chance to grow within a dedicated team, with opportunities for career advancement into senior customer service roles. We value communication, teamwork, and problem-solving skills, ensuring that every employee feels valued and empowered to contribute to our mission of providing reliable healthcare online.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Apprentice
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like SimplyMeds Online.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like SimplyMeds Online. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Assistant Apprentice
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at SimplyMeds Online.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join SimplyMeds Online and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at SimplyMeds Online
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by SimplyMeds Online. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at SimplyMeds Online will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
