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- Tasks: Support dentists and practices through inbound calls, solving problems and building relationships.
- Company: Simplyhealth is revolutionising UK healthcare access with innovative, affordable health solutions.
- Benefits: Enjoy a full-time role with potential for growth and valuable experience in customer service.
- Why this job: Make a positive impact on people's lives while developing your skills in a supportive environment.
- Qualifications: Passion for customer service and relationship building; problem-solving skills are essential.
- Other info: This is a 6-month contract role, perfect for those looking to gain experience in healthcare support.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about making a positive impact on people’s lives? Do you want to be part of a company that is striving to revolutionise access to healthcare in the UK? At Simplyhealth, our health plans provide the opportunity to attend routine dental treatments, visit the optician, have complementary therapies (e.g. physio) and much more by providing financial support to those that really need it. But we’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing.
This is a full-time role on a 6 month contract. As Practice Support Advisor you’ll work with the team to provide growth, sales and retention support to our member dentists and the teams at their practices. Providing support to the dentists, you’ll be the first port of call for any queries through all communication channels, most predominantly inbound phone calls. You’ll also be working closely with the field sales teams to identify any potential growth from the practices in their area. This is a relationship-focused role so to succeed, you’ll have a passion for great customer service and relationship building, and enjoy problem solving.
Key responsibilities:
- As a point of contact, you'll create a fantastic, professional impression for the practices, always aiming to achieve first contact resolution where possible.
- Taking ownership for problem solving, and dealing with challenging requests, as well as escalating other issues where needed.
- Building and maintaining strong, long-lasting client relationships, as well as proactively rebuilding former relationships where needed, ensuring all feedback is captured and followed up on.
- Working with the Business Development Consultants, helping to develop and grow the clients by identifying any sales/growth opportunities for them to follow up on.
Telephone Support Officer - Customer Service Support employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Support Officer - Customer Service Support
✨Tip Number 1
Familiarise yourself with Simplyhealth's services and values. Understanding their mission to revolutionise healthcare in the UK will help you align your passion for customer service with their goals during conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves handling inbound calls, being clear, concise, and friendly will make a great impression on both the team and the clients.
✨Tip Number 3
Prepare examples of how you've successfully built relationships in previous roles. This will demonstrate your ability to create strong connections with clients, which is crucial for this position.
✨Tip Number 4
Showcase your problem-solving skills by thinking of scenarios where you've resolved challenging customer issues. Being able to articulate these experiences will highlight your capability to handle the demands of the role.
We think you need these skills to ace Telephone Support Officer - Customer Service Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Telephone Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and relationship building. Use specific examples from your past experiences to demonstrate your problem-solving skills and ability to create positive impressions.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or support positions. Include details about how you have successfully managed client relationships and resolved issues, as this is crucial for the role.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Simplyhealth
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this role heavily relies on relationship building and problem-solving.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you successfully resolved challenging situations. Highlight your ability to take ownership of issues and how you approach problem-solving, as this is crucial for the Telephone Support Officer role.
✨Research Simplyhealth's Values
Familiarise yourself with Simplyhealth’s mission to revolutionise healthcare access in the UK. Understanding their values will allow you to align your answers with their goals and demonstrate that you are a good fit for their culture.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, growth opportunities within the company, or how they measure success in this role. This shows your genuine interest in the position and the company.
