At a Glance
- Tasks: Manage inbound calls and assist customers with their claims efficiently.
- Company: Join Simplyhealth, a leader in patient support with a focus on empathy.
- Benefits: Earn £14.80 per hour with flexible remote working options.
- Other info: Enjoy a supportive team environment with opportunities for growth.
- Why this job: Make a difference by helping customers navigate their healthcare needs.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 31000 € per year.
Simplyhealth is looking for a Denplan Patient Support Customer Advisor based in Andover, Hampshire. This full-time position offers a stipend of £14.80 per hour in a busy telephone-based role where you will help customers and process claims quickly.
Responsibilities include:
- Managing 30-50 inbound calls per day
- Delivering a professional customer experience
The role requires an enthusiastic communicator and offers flexibility with remote working arrangements.
Remote Patient Support Advisor - empathetic Call Centre Pro employer: Simplyhealth
Simplyhealth is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions truly matter. With flexible remote working arrangements and a competitive hourly wage, you will thrive in a dynamic environment that values empathy and effective communication, making a meaningful impact on customers' lives in Andover, Hampshire.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Patient Support Advisor - empathetic Call Centre Pro
✨Tip Number 1
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. This will help you get comfortable with answering questions and providing support in a friendly manner.
✨Tip Number 2
Research Simplyhealth! Knowing the company’s values and services can give you an edge during the interview. It shows you’re genuinely interested and ready to represent them well on the phone.
✨Tip Number 3
Prepare for common call scenarios! Think about how you would handle different customer situations. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re tech-savvy, which is a great trait for a remote role!
We think you need these skills to ace Remote Patient Support Advisor - empathetic Call Centre Pro
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your empathetic communication skills. We want to see how you connect with customers and handle their concerns with care.
Tailor Your CV:Don’t just send a generic CV! We love seeing applications that are tailored to the role. Mention your experience in call centres and any relevant customer service achievements.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure to express your enthusiasm for the role without rambling.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Simplyhealth
✨Know the Company Inside Out
Before your interview, take some time to research Simplyhealth and their Denplan services. Understanding their mission, values, and the specifics of the role will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
As a Patient Support Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled customer concerns with compassion and understanding. This will demonstrate your ability to connect with customers effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also reflects your ability to handle calls in a busy environment.
✨Highlight Your Flexibility
Since this role offers remote working arrangements, be ready to discuss how you manage your time and stay productive while working from home. Share any relevant experiences that showcase your adaptability and self-motivation.
