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- Tasks: Support dentists with queries and build strong client relationships.
- Company: Simplyhealth is revolutionising UK healthcare access with innovative, affordable solutions.
- Benefits: Enjoy a full-time role with potential for growth and valuable experience in healthcare.
- Why this job: Make a positive impact on people's lives while developing your customer service skills.
- Qualifications: Passion for customer service and relationship building; problem-solving skills are essential.
- Other info: This is a 6-month fixed-term contract based in Andover.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about making a positive impact on people’s lives? Do you want to be part of a company that is striving to revolutionise access to healthcare in the UK? At Simplyhealth, our health plans provide the opportunity to attend routine dental treatments, visit the optician, have complementary therapies (e.g. physio) and much more by providing financial support to those that really need it. But we’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing.
This is a full-time role on a 6 month contract. As Practice Support Advisor you’ll work with the team to provide growth, sales and retention support to our member dentists and the teams at their practices. Providing support to the dentists, you’ll be the first port of call for any queries through all communication channels, most predominantly inbound phone calls. You’ll also be working closely with the field sales teams to identify any potential growth from the practices in their area. This is a relationship-focused role so to succeed, you’ll have a passion for great customer service and relationship building, and enjoy problem solving.
Key responsibilities:- As a point of contact, you'll create a fantastic, professional impression for the practices, always aiming to achieve first contact resolution where possible.
- Taking ownership for problem solving, and dealing with challenging requests, as well as escalating other issues where needed.
- Building and maintaining strong, long-lasting client relationships, as well as proactively rebuilding former relationships where needed, ensuring all feedback is captured and followed up on.
- Working with the Business Development Consultants, helping to develop and grow the clients by identifying any sales/growth opportunities for them to follow up on.
Locations
Practice Support Advisor - 6 Month FTC (Andover) employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Support Advisor - 6 Month FTC (Andover)
✨Tip Number 1
Familiarise yourself with Simplyhealth's mission and values. Understanding their commitment to revolutionising healthcare in the UK will help you align your passion for customer service and relationship building with their goals during any discussions.
✨Tip Number 2
Prepare to showcase your problem-solving skills. Think of specific examples from your past experiences where you've successfully resolved customer issues or improved client relationships, as this role heavily relies on these abilities.
✨Tip Number 3
Network with current or former employees of Simplyhealth if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 4
Demonstrate your enthusiasm for the role by staying updated on industry trends related to healthcare access and customer service. This knowledge can help you engage in meaningful conversations during interviews and show your commitment to the field.
We think you need these skills to ace Practice Support Advisor - 6 Month FTC (Andover)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Practice Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and customer service. Mention specific examples of how you've successfully built relationships and solved problems in previous roles, as these are crucial for this position.
Highlight Relevant Experience: In your CV, emphasise any previous roles that involved customer service, relationship management, or problem-solving. Use quantifiable achievements to demonstrate your impact in those positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a role focused on client interactions.
How to prepare for a job interview at Simplyhealth
✨Show Your Passion for Healthcare
Make sure to express your enthusiasm for making a positive impact on people's lives through healthcare. Share any personal experiences or motivations that drive your interest in this field, as it aligns with the company's mission.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle challenging requests and resolve issues effectively, as this is crucial for the Practice Support Advisor position.
✨Emphasise Relationship Building
Discuss your experience in building and maintaining strong client relationships. Be ready to share specific strategies you've used to foster long-lasting connections, as this role heavily relies on relationship-focused interactions.
✨Be Ready to Problem Solve
Think of scenarios where you've successfully solved problems or dealt with difficult situations. The interviewers will be looking for your ability to take ownership and find solutions, so come prepared with relevant examples.
