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- Tasks: Lead and develop the Operations team to enhance customer and dentist experiences.
- Company: Revolutionary health company focused on accessible and effective healthcare solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Join a B-Corp certified company making a real difference in healthcare.
- Qualifications: Experience in operations management and strong leadership skills required.
- Other info: Dynamic role with a focus on continuous improvement and team development.
The predicted salary is between 36000 - 60000 £ per year.
We're not just your average health company; we're aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we're the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
We have a brand new opportunity for an Operations Manager to lead and develop our Operations team within Simplyhealth Funding Services (SFS). Reporting to the Head of SFS and leading a team of five, you'll ensure our dental practices and customers receive an exceptional, compliant, and seamless experience—from onboarding through to ongoing support. You will oversee operational processes, drive improvements, manage complaints, and champion Consumer Duty—ensuring we consistently deliver fair outcomes and high-quality service across all touchpoints.
Key responsibilities:
- Customer & Dentist Relationship Management
- Lead the onboarding of new dental practices, ensuring a smooth and compliant setup.
- Act as an escalation point for complex queries from customers and dentists.
- Build strong relationships with practices, customers, and internal teams.
- Ensure SLAs, quality standards, and regulatory requirements are met.
- Support oversight activities, including incident/breach management and reporting.
- Prepare clear and insightful MI for governance committees and the Board.
- Complaints & Quality Assurance
- Manage and resolve customer complaints in line with policy and regulation.
- Conduct root cause analysis and implement improvements.
- Ensure fair customer outcomes aligned with Consumer Duty.
- Monitor and uplift quality across the team.
- Consumer Duty & Compliance
- Embed Consumer Duty principles across all customer interactions.
- Lead the production of Consumer Duty reporting and MI.
- Support audits, regulatory reviews, and alignment with Risk & Compliance.
- Ensure adherence to all relevant policies, processes, and controls.
- Team Leadership & Performance Management
- Lead, coach and develop a team of around 5 Advisors.
- Set objectives, monitor performance and provide regular feedback.
- Foster a positive, inclusive and high-performing team culture.
- Operational Management & Improvement
- Oversee resource planning, workload management, and service delivery.
- Drive continuous improvement of processes and customer experience.
- Produce performance reports on onboarding, complaints and service metrics.
- Support wider change and transformation projects within Simplyhealth.
Operations Manager employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to revolutionise healthcare and think about how your experience aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements in operations management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let your enthusiasm for revolutionising healthcare shine through. We want to see how you connect with our mission of making health and wellbeing accessible to everyone in the UK.
Highlight Relevant Experience: Make sure to showcase any experience you have in operations management or customer service. We’re looking for someone who can lead our team effectively, so share examples of how you've successfully managed teams or improved processes in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’d be a great fit for the Operations Manager role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team at Simplyhealth.
How to prepare for a job interview at Simplyhealth
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand their commitment to revolutionising healthcare in the UK and their B-Corp status. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, performance management, and fostering a positive culture. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Demonstrate Your Problem-Solving Abilities
Expect questions about handling customer complaints and operational issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses. Highlight your experience in root cause analysis and how you've implemented improvements in previous roles.
✨Prepare Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team's dynamics, ongoing projects, or how they measure success in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
