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- Tasks: Support dental practices in onboarding for treatment finance and ensure a smooth process.
- Company: Revolutionary health company focused on accessible and affordable healthcare solutions.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Join a B-Corp certified company making a real impact in healthcare accessibility.
- Qualifications: Customer-focused mindset and strong communication skills are essential.
- Other info: Dynamic role with opportunities for continuous improvement and career development.
The predicted salary is between 30000 - 42000 £ per year.
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
We’re looking for a proactive and customer‑focused Operations Associate to support dental practices as they onboard to access treatment finance through Denplan. This role is essential in ensuring that practices experience a smooth, compliant and high‑quality journey, from first contact through to successfully offering patient finance. You’ll play a vital role in maintaining regulatory standards, supporting operational improvements, and contributing to the success of Simplyhealth Funding Services (SFS).
Key responsibilities- Dental Practice Onboarding
- Support regulated and unregulated dental practices through the full onboarding process.
- Ensure all documentation, due diligence and regulatory checks are completed accurately and within required timeframes.
- Complete fitness and propriety assessments for Introducer Appointed Representatives (IARs).
- Work closely with Denplan Account Managers, our external lender, and internal stakeholders to ensure a consistent onboarding journey.
- Act as first‑line support for onboarding queries, escalating complex issues when needed.
- Complaints & Quality Assurance
- Support the handling, investigation and resolution of onboarding‑related complaints.
- Manage escalated cases, including those referred to the Financial Ombudsman Service.
- Maintain exceptional communication and service levels with dental practices.
- Assist with quality reviews of onboarding documentation and processes.
- Operational Improvement & Reporting
- Identify recurring issues and support root‑cause analysis.
- Contribute operational data and MI for committees, external auditors, or internal reporting.
- Engage in ongoing training and development to support continuous improvement.
Operations Associate (Simplyhealth Funding Services) employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate (Simplyhealth Funding Services)
✨Tip Number 1
Network like a pro! Reach out to current employees at Simplyhealth or in the healthcare sector on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding the onboarding process for dental practices. We should be ready to discuss how we can ensure a smooth journey for them, showing our proactive and customer-focused approach.
✨Tip Number 3
Show off our problem-solving skills! Think of examples where we've identified issues and contributed to operational improvements. This will highlight our ability to support quality assurance and regulatory standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re genuinely interested in being part of the Simplyhealth team.
We think you need these skills to ace Operations Associate (Simplyhealth Funding Services)
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let your enthusiasm for revolutionising healthcare shine through. We want to see how you connect with our mission of making health and wellbeing accessible to everyone.
Tailor Your Experience: Make sure to highlight any relevant experience you have in operations or customer support. We’re looking for someone who can help dental practices onboard smoothly, so share examples that showcase your skills in this area.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Operations Associate role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Simplyhealth
✨Know the Company Inside Out
Before your interview, dive deep into Simplyhealth's mission and values. Understand their commitment to revolutionising healthcare in the UK and their B-Corp status. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Customer-Focused Mindset
As an Operations Associate, being customer-focused is key. Prepare examples from your past experiences where you've gone above and beyond for customers or resolved issues effectively. Highlighting your proactive approach will resonate well with the interviewers.
✨Be Ready for Regulatory Discussions
Since the role involves maintaining regulatory standards, brush up on relevant regulations in the healthcare sector. Be prepared to discuss how you would ensure compliance during the onboarding process and handle any potential complaints.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've identified recurring issues and contributed to operational improvements. Share these stories during your interview to showcase your analytical skills and ability to engage in root-cause analysis, which is crucial for this role.
