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- Tasks: Support dental practices in onboarding for treatment finance and ensure a smooth process.
- Company: Revolutionary health company focused on accessible and effective wellbeing solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a mission-driven team making healthcare more accessible and impactful.
- Qualifications: Proactive attitude, customer-focused mindset, and attention to detail.
- Other info: Be part of a B-Corp certified company committed to sustainability and social responsibility.
The predicted salary is between 30000 - 42000 £ per year.
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
We’re looking for a proactive and customer‑focused Operations Associate (Simplyhealth Funding Services), to support dental practices as they onboard to access treatment finance through Denplan. This role is essential in ensuring that practices experience a smooth, compliant and high‑quality journey, from first contact through to successfully offering patient finance. You’ll play a vital role in maintaining regulatory standards, supporting operational improvements, and contributing to the success of Simplyhealth Funding Services (SFS).
Key responsibilities- Dental Practice Onboarding
- Support regulated and unregulated dental practices through the full onboarding process.
- Ensure all documentation, due diligence and regulatory checks are completed accurately and within required timeframes.
- Complete fitness and propriety assessments for Introducer Appointed Representatives (IARs).
- Work closely with Denplan Account Managers, our external lender, and internal stakeholders to ensure a consistent onboarding journey.
- Act as first‑line support for onboarding queries, escalating complex issues when needed.
- Complaints & Quality Assurance
- Support the handling, investigation and resolution of onboarding‑related complaints.
- Manage escalated cases, including those referred to the Financial Ombudsman Service.
- Maintain exceptional communication and service levels with dental practices.
- Assist with quality reviews of onboarding documentation and processes.
- Operational Improvement & Reporting
- Identify recurring issues and support root‑cause analysis.
- Contribute operational data and MI for committees, external auditors, or internal reporting.
- Engage in ongoing training and development to support continuous improvement.
Operations Associate (Hybrid) employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with dental practices. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to revolutionise healthcare and think about how your skills can contribute to that vision.
✨Tip Number 3
Showcase your customer-focused mindset during interviews. Share examples of how you've gone above and beyond to support clients or improve processes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining our mission at Simplyhealth.
We think you need these skills to ace Operations Associate (Hybrid)
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let us know why you're excited about revolutionising healthcare in the UK. Share any personal experiences or insights that connect you to our mission of making health and wellbeing accessible for everyone.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Highlight your relevant experience and skills without fluff – we want to see what you can bring to the table.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Operations Associate role. Mention specific responsibilities from the job description and explain how your background aligns with them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Simplyhealth
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand their commitment to revolutionising healthcare in the UK and their B-Corp status. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer-Focused Mindset
As an Operations Associate, being customer-focused is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers or resolved issues effectively. This will demonstrate your proactive approach and ability to maintain exceptional service levels.
✨Be Ready for Regulatory Discussions
Since the role involves compliance and regulatory checks, brush up on relevant regulations in the healthcare sector. Be prepared to discuss how you would ensure that onboarding processes meet these standards, showcasing your attention to detail and understanding of compliance.
✨Prepare for Problem-Solving Scenarios
Think of instances where you've identified recurring issues and contributed to operational improvements. Be ready to discuss your thought process in resolving complaints or managing escalated cases, as this will highlight your analytical skills and ability to enhance processes.