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- Tasks: Support dental practices in onboarding for treatment finance and ensure a smooth, compliant process.
- Company: Revolutionary health company focused on affordable and accessible healthcare solutions.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Join a B-Corp certified company making a real impact in healthcare accessibility.
- Qualifications: Proactive attitude, customer-focused mindset, and strong communication skills.
- Other info: Dynamic role with a focus on operational improvements and quality assurance.
The predicted salary is between 30000 - 42000 £ per year.
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that, we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
We’re looking for a proactive and customer-focused Operations Associate to support dental practices as they onboard to access treatment finance through Denplan. This role is essential in ensuring that practices experience a smooth, compliant and high-quality journey, from first contact through to successfully offering patient finance. You’ll play a vital role in maintaining regulatory standards, supporting operational improvements, and contributing to the success of Simplyhealth Funding Services (SFS).
Key responsibilities- Dental Practice Onboarding
- Support regulated and unregulated dental practices through the full onboarding process.
- Ensure all documentation, due diligence and regulatory checks are completed accurately and within required timeframes.
- Complete fitness and propriety assessments for Introducer Appointed Representatives (IARs).
- Work closely with Denplan Account Managers, our external lender, and internal stakeholders to ensure a consistent onboarding journey.
- Act as first-line support for onboarding queries, escalating complex issues when needed.
- Complaints & Quality Assurance
- Support the handling, investigation and resolution of onboarding-related complaints.
- Manage escalated cases, including those referred to the Financial Ombudsman Service.
- Maintain exceptional communication and service levels with dental practices.
- Assist with quality reviews of onboarding documentation and processes.
- Operational Improvement & Reporting
- Identify recurring issues and support root-cause analysis.
- Contribute operational data and MI for committees, external auditors, or internal reporting.
- Engage in ongoing training and development to support continuous improvement.
Operations Associate (Simplyhealth Funding Services) (Hybrid) in London employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate (Simplyhealth Funding Services) (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Simplyhealth or in the healthcare sector on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the company’s mission and values. We’re all about revolutionising healthcare, so show us how your skills align with our goals and how you can contribute to our success.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and operational improvements. We want to see how you handle challenges and ensure a smooth onboarding process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Operations Associate position.
We think you need these skills to ace Operations Associate (Simplyhealth Funding Services) (Hybrid) in London
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let your enthusiasm for healthcare shine through! We want to see how you connect with our mission to revolutionise access to healthcare in the UK. Share any relevant experiences or insights that demonstrate your commitment to making a difference.
Tailor Your Application: Make sure to customise your application for the Operations Associate role. Highlight your skills and experiences that align with the key responsibilities mentioned in the job description. We love seeing candidates who take the time to match their background with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Simplyhealth Funding Services.
How to prepare for a job interview at Simplyhealth
✨Know the Company Inside Out
Before your interview, dive deep into Simplyhealth's mission and values. Understand their commitment to revolutionising healthcare in the UK and their B-Corp status. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Customer Focus
As an Operations Associate, being customer-focused is key. Prepare examples from your past experiences where you've gone above and beyond for customers or resolved issues effectively. Highlighting your proactive approach will resonate well with the team.
✨Be Ready for Regulatory Questions
Since the role involves compliance and regulatory checks, brush up on relevant regulations in the healthcare sector. Be prepared to discuss how you would ensure that onboarding processes meet these standards, showcasing your attention to detail and understanding of compliance.
✨Demonstrate Problem-Solving Skills
Think of instances where you've identified recurring issues and contributed to solutions. Discuss your analytical skills and how you approach root-cause analysis. This will show that you're not just reactive but also proactive in improving operations.
