Overview
In this role you will support Denplan member dentists and practice teams to improve retention, drive growth, and deliver outstanding customer outcomes. You will act as a subject matter expert, manage complex queries and escalations, and identify opportunities to expand value from products and services. You’ll coach colleagues, run quality assurance and training, and help create a high-performing team. This position combines account management, customer service, and team support to strengthen relationships and reduce competitor risk, with hybrid work and occasional UK travel.
Pay / Benefits
- excellent benefits
- hybrid working
Responsibilities
- Build and maintain relationships with dentists and practice teams to support retention and minimise competitor risk
- Handle telephone and email enquiries delivering professional service to customers
- Resolve complex queries, complaints and escalations
- Identify sales and growth opportunities within existing accounts and collaborate with Business Development Consultants
- Champion new systems, tools and self-service solutions with dental practices
- Support continuous improvement initiatives and act as SOP champion
- Deliver induction training and share best practices across the team
- Conduct call coaching and quality reviews with constructive feedback
- Review performance data and support management in identifying improvement opportunities
- Represent Denplan at events and generate leads through relationship-building activities
Key requirements
- Significant experience in customer service, account management or client relationships
- Experience managing complex queries, complaints and escalations
- Proven ability to build strong customer relationships and support retention and growth
- Experience coaching or mentoring colleagues to improve performance
- Experience working towards service, retention, quality and growth targets
- Strong communication and stakeholder management skills
- Ability to identify process improvements and solve complex problems using sound judgement
- Strong organisational skills and ability to manage competing priorities under pressure
- Confidence using data and insights to support decision-making and continuous improvement
- Full UK driving licence
- customer-focused
- commercially minded
- relationship building
- data-driven decision making
- quality assurance
- training and coaching
Senior Practice Support Advisor (Denplan) in Hampshire employer: Simplyhealth
Simplyhealth is an exceptional employer dedicated to improving healthcare access across the UK, fostering a culture of inclusivity and continuous development. As an Internal Audit Manager, you'll benefit from a collaborative work environment that values your insights and encourages professional growth, while also having the opportunity to influence strategic decision-making at senior levels. With a commitment to employee well-being and a focus on meaningful contributions, Simplyhealth stands out as a rewarding place to advance your career in the healthcare sector.
