At a Glance
- Tasks: Help customers and process claims in a busy call centre environment.
- Company: Simplyhealth, a leading healthcare provider with a focus on customer care.
- Benefits: Earn £14.80 per hour, enjoy flexible remote work, and develop your communication skills.
- Other info: Join a supportive team and thrive in a dynamic work environment.
- Why this job: Make a real difference by supporting patients and providing excellent service.
- Qualifications: Enthusiastic communicator with a passion for helping others.
The predicted salary is between 30000 - 31000 € per year.
Simplyhealth is looking for a Denplan Patient Support Customer Advisor based in Andover, Hampshire. This full-time position offers a stipend of £14.80 per hour in a busy telephone-based role where you will help customers and process claims quickly.
Responsibilities include:
- Managing 30-50 inbound calls per day
- Delivering a professional customer experience
The role requires an enthusiastic communicator and offers flexibility with remote working arrangements.
Remote Patient Support Advisor - empathetic Call Centre Pro in Hampshire employer: Simplyhealth
Simplyhealth is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions are valued. With flexible remote working arrangements and competitive pay, you will thrive in a dynamic environment while helping customers navigate their healthcare needs. Join us in Andover, Hampshire, and be part of a team that is dedicated to making a meaningful impact in the lives of our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Patient Support Advisor - empathetic Call Centre Pro in Hampshire
✨Tip Number 1
Practice your phone skills! Since this role is all about handling calls, we recommend doing mock calls with friends or family. This will help you sound confident and professional when it’s your turn to shine.
✨Tip Number 2
Research Simplyhealth! Knowing the company’s values and services can give you a leg up during interviews. We suggest checking out their website and social media to get a feel for their culture and what they stand for.
✨Tip Number 3
Show off your empathy! As a Patient Support Advisor, being understanding is key. Think of examples from your past experiences where you’ve helped someone in need, and be ready to share those stories during your interview.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re serious about the role and want to be part of our team at Simplyhealth.
We think you need these skills to ace Remote Patient Support Advisor - empathetic Call Centre Pro in Hampshire
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your empathetic communication skills. We want to see how you connect with customers and handle their concerns with care.
Tailor Your CV:Don’t just send the same CV everywhere! Customise it for this role by emphasising your experience in call centres and any relevant customer service achievements. We love seeing how you fit into our team!
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while still showcasing your personality and enthusiasm for the role.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Simplyhealth
✨Know Your Stuff
Before the interview, make sure you understand Simplyhealth's services and values. Familiarise yourself with Denplan and how it supports patients. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Your Empathy
As a Patient Support Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled customer concerns or provided support. This will demonstrate your ability to connect with customers and provide the professional experience they expect.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This skill is crucial for managing calls effectively and ensuring customers feel heard and valued.
✨Highlight Your Flexibility
Since this role offers remote working, be ready to discuss how you manage your time and stay organised while working from home. Share any strategies you use to maintain productivity and ensure a great customer experience, even in a busy environment.
