At a Glance
- Tasks: Support customers in urgent situations and arrange emergency dental appointments.
- Company: Revolutionary health company with a focus on sustainability and wellbeing.
- Benefits: Competitive salary, generous holiday, flexible working, and wellness perks.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping people access vital healthcare services.
- Qualifications: Strong communication skills and a customer-focused mindset.
The predicted salary is between 26936 - 26936 € per year.
Contract: 12 months Fixed Term Contract
Location: Hybrid with travel to Andover office as needed
Salary: £26,936 (£14.80 per hour)
Hours: Monday to Friday 9am to 5pm
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B‑Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
This is a predominantly telephone‑based role where you’ll help customers access emergency dental appointments quickly and efficiently in times of need.
What you’ll be doing:
- Handling customer calls through our 24-hour emergency helpline
- Providing reassurance and support to customers in urgent situations
- Arranging emergency dental appointments with practices
- Processing customer information accurately in line with policies and procedures
- Delivering a positive and professional customer experience
What's in it for you:
- Group bonus scheme
- Generous pension with a 6% pension gift from us
- 36 days holiday (with the option to buy and sell a further 5 days)
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
- Your own health plan
- Access to a wellbeing hub
- Shopping discounts
- Recognition awards
- Give as you earn
- 3 volunteering days
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day‑to‑day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.
About You
What we’re looking for:
- Confidence communicating over the telephone
- A kind, empathetic and customer‑focused approach
- Strong attention to detail
- Ability to work independently from home
- Good problem‑solving and organisational skills
- A private workspace and reliable internet connection
This role would suit someone who enjoys helping others, remains calm under pressure and takes pride in delivering excellent customer service.
Denplan Helpline and Insurance Customer Advisor in Hampshire employer: Simplyhealth
At our company, we are committed to revolutionising healthcare access in the UK, making us an exceptional employer for those passionate about making a difference. With a hybrid working model that promotes flexibility and a supportive work culture, employees benefit from generous holiday allowances, a robust pension scheme, and opportunities for personal growth through training and volunteering. Our B-Corp status highlights our dedication to sustainability and social responsibility, making this a rewarding place to work for individuals who value meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Denplan Helpline and Insurance Customer Advisor in Hampshire
✨Tip Number 1
Get to know the company! Research Denplan's values and mission. When you understand what they stand for, you can tailor your conversations to show how you align with their goals. This will make you stand out as a candidate who truly gets it.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being calm, empathetic, and clear in your communication. The more comfortable you are, the better you'll perform during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve helped someone in a tough spot. Be ready to share these stories during your interview to demonstrate that you can handle the pressure and provide excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team. So, get your application in and let’s revolutionise healthcare together!
We think you need these skills to ace Denplan Helpline and Insurance Customer Advisor in Hampshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Denplan Helpline role. Highlight your customer service experience and any relevant skills that match what we’re looking for, like empathy and problem-solving.
Showcase Your Communication Skills:Since this role is predominantly telephone-based, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of a time you helped someone over the phone.
Be Authentic:We love genuine personalities! Don’t be afraid to let your true self shine through in your application. Share why you’re passionate about helping others and how you align with our mission to revolutionise healthcare.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at Simplyhealth
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand their commitment to sustainability and how they aim to revolutionise healthcare in the UK. This will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Since this role is all about helping customers in urgent situations, prepare examples from your past experiences where you’ve provided excellent customer service. Highlight your ability to remain calm under pressure and how you’ve successfully resolved issues for customers.
✨Practice Telephone Communication
As this is a predominantly telephone-based role, practice your phone communication skills. You could do mock interviews with friends or family, focusing on clarity, empathy, and reassurance in your tone. This will help you feel more confident during the actual interview.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
