Overview
In this role you will handle inbound calls for a purpose-driven health insurer, delivering a reassuring, professional experience while processing customer information accurately. You will manage a busy call queue, support customers in urgent situations, and contribute to accessible, high-quality wellbeing services. The position offers remote-working flexibility with opportunities to collaborate in person for training and briefings, all within a supportive, values-driven environment.
Pay / Benefits
- Group bonus scheme
- Generous pension with a 6% pension gift
- 36 days holiday (plus extra 5)
- Flexible benefits pot
- Your own health plan
- Access to a wellbeing hub
Responsibilities
- Handle inbound customer calls
- Manage a busy call queue (30–50 calls per day)
- Provide reassurance and support in urgent situations
- Process customer information accurately per policies
- Deliver a positive and professional customer experience
Key requirements
- Enjoys talking on the telephone and handles high-volume calls
- Kind, empathetic, customer-focused approach
- Strong attention to detail
- Ability to work independently from home
- Good problem-solving and organisational skills
- Confident in a fast-paced call centre environment
- Private workspace and reliable internet connection
- empathy
- customer-focused
- calm under pressure
- strong communication
- independence
- problem-solving
Denplan Customer Advisor in Hampshire employer: Simplyhealth
Simplyhealth is an exceptional employer dedicated to improving healthcare access across the UK, fostering a culture of inclusivity and continuous development. As an Internal Audit Manager, you'll benefit from a collaborative work environment that values your insights and encourages professional growth, while also having the opportunity to influence strategic decision-making at senior levels. With a commitment to employee well-being and a focus on meaningful contributions, Simplyhealth stands out as a rewarding place to advance your career in the healthcare sector.
