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- Tasks: Support dental practices in onboarding for treatment finance and ensure a smooth process.
- Company: Revolutionary health company focused on affordable and accessible healthcare solutions.
- Benefits: Join a B-Corp certified company with a commitment to sustainability and social responsibility.
- Why this job: Make a real difference in healthcare access while developing your skills in a supportive environment.
- Qualifications: Proactive attitude, customer-focused mindset, and strong communication skills.
- Other info: Opportunity for ongoing training and career growth in a dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
We’re looking for a proactive and customer‑focused Operations Associate to support dental practices as they onboard to access treatment finance through Denplan. This role is essential in ensuring that practices experience a smooth, compliant and high‑quality journey, from first contact through to successfully offering patient finance. You’ll play a vital role in maintaining regulatory standards, supporting operational improvements, and contributing to the success of Simplyhealth Funding Services (SFS).
Key responsibilities- Dental Practice Onboarding
- Support regulated and unregulated dental practices through the full onboarding process.
- Ensure all documentation, due diligence and regulatory checks are completed accurately and within required timeframes.
- Complete fitness and propriety assessments for Introducer Appointed Representatives (IARs).
- Work closely with Denplan Account Managers, our external lender, and internal stakeholders to ensure a consistent onboarding journey.
- Act as first‑line support for onboarding queries, escalating complex issues when needed.
- Complaints & Quality Assurance
- Support the handling, investigation and resolution of onboarding‑related complaints.
- Manage escalated cases, including those referred to the Financial Ombudsman Service.
- Maintain exceptional communication and service levels with dental practices.
- Assist with quality reviews of onboarding documentation and processes.
- Operational Improvement & Reporting
- Identify recurring issues and support root‑cause analysis.
- Contribute operational data and MI for committees, external auditors, or internal reporting.
- Engage in ongoing training and development to support continuous improvement.
Operations Associate (Simplyhealth Funding Services) in Doncaster employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate (Simplyhealth Funding Services) in Doncaster
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and finance sectors, especially those connected to Simplyhealth. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by understanding the ins and outs of dental practice onboarding. Brush up on regulatory standards and think about how you can contribute to operational improvements at Simplyhealth.
✨Tip Number 3
Show your passion for customer service! Be ready to share examples of how you've gone above and beyond to support clients or colleagues in previous roles. This will resonate well with the team at Simplyhealth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our mission to revolutionise healthcare.
We think you need these skills to ace Operations Associate (Simplyhealth Funding Services) in Doncaster
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let your enthusiasm for healthcare shine through! We want to see how you connect with our mission to revolutionise access to healthcare in the UK. Share any relevant experiences or insights that demonstrate your commitment to making a difference in people's lives.
Tailor Your Application: Make sure to customise your application for the Operations Associate role. Highlight your customer-focused approach and any experience you have with onboarding processes. We love seeing candidates who take the time to align their skills with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Simplyhealth Funding Services!
How to prepare for a job interview at Simplyhealth
✨Know the Company Inside Out
Before your interview, dive deep into Simplyhealth's mission and values. Understand their commitment to revolutionising healthcare in the UK and their B-Corp status. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Customer-Focused Mindset
As an Operations Associate, you'll need to be proactive and customer-focused. Prepare examples from your past experiences where you've successfully supported clients or resolved issues. Highlight your ability to maintain exceptional communication and service levels, as this is crucial for the role.
✨Be Ready for Regulatory Discussions
Since the role involves ensuring compliance and maintaining regulatory standards, brush up on relevant regulations in the healthcare sector. Be prepared to discuss how you would handle documentation and due diligence processes, as well as any experience you have with regulatory checks.
✨Demonstrate Your Problem-Solving Skills
Operational improvement is key in this role. Think of instances where you've identified recurring issues and contributed to solutions. Be ready to discuss your approach to root-cause analysis and how you can bring that mindset to Simplyhealth to enhance their onboarding processes.