At a Glance
- Tasks: Handle dental claims and provide excellent customer service across various channels.
- Company: Revolutionary health company focused on affordable and accessible healthcare solutions.
- Benefits: Competitive salary, flexible working hours, and a commitment to sustainability.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a B-Corp certified company making a real difference in healthcare access.
- Qualifications: Strong communication skills and ability to manage claims effectively.
The predicted salary is between 30000 - 42000 £ per year.
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This range is provided by Simplyhealth. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Simplyhealth
Permanent
Andover, Head Office Based
£25,207 + Bonus + Flex bens pot + Pension + Healthplan + 36 days holiday + hybrid working
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
As a Dental Claims Handler, you’ll be responsible for handling the Denplan Trauma workload in line with our policies. You will be dealing with customers and dental practices through various channels (telephone, email, online and paper) whilst offering a positive experience.
Key responsibilities
- Ensuring the Denplan Trauma workload is dealt with effectively, including staffing the Denplan Trauma phone line.
- Display excellent communication skills with key internal and external stakeholders and be comfortable to face in to difficult conversations.
- Ensuring workload is handled accurately and against stretching targets to meet service levels.
- To provide excellent service by taking full ownership of claims and queries, following these through to a satisfactory conclusion.
- Managing our Denplan Trauma workflow, whilst providing both our dental practices and internal teams with specialist support, advice and at times, training.
- Have an understanding of our product offering, policies and procedures in order to support the team in determining the best outcome when handling each claim for both the customer and the business.
- Support and mentor Denplan dental practices to ensure that they are operating in a compliant manner in line with CQC, HIS, HIW and RQIA and other dental regulatory and governing bodies.
About you
To be considered you must have:
- Previous experience in a customer service environment.
- Excellent verbal and written communication skills including influencing and relationship building.
- Keen eye for detail and organisation, with the ability to retain information on multiple products and their terms.
- The ability and desire to deliver a consistently positive customer experience, even under pressure
- Curiosity and initiative to find solutions - to solve problems in order to reach a positive outcome
Our dream candidate will also have
- Proven experience within the Dental industry.
- Be GDC registered.
- An understanding and knowledge of the principles of clinical governance and compliance in dentistry.
What’s in it for you
As well as a competitive salary, our benefits package includes:
- Generous pension with a 6% pension gift from us
- 28 days holiday (plus bank holidays) - with the option to buy and sell a further 5 days
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
- Your own health plan
- Access to a wellbeing hub
- Recognition awards
- Give as you earn
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. You can expect to be in the office once per week.
Your Recruitment Journey
We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.
Your process
- Screening call with Talent Acquisition Team
- Aptitude assessment
- Face to Face Interview with the hiring manager and team
- Offer
Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team: talentacquisitionteam@simplyhealth.co.uk.
Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service and Other
Industries
- Insurance, Hospitals and Health Care, and Insurance and Employee Benefit Funds
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Dental Claims Handler in Andover employer: Simplyhealth
As a Dental Claims Handler at our innovative health company, you will be part of a team dedicated to transforming healthcare access in the UK. We pride ourselves on a supportive work culture that fosters employee growth and development, offering comprehensive training and opportunities for advancement. With our B-Corp status, we are committed to sustainability and social responsibility, making this not just a job, but a meaningful career path where you can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Dental Claims Handler in Andover
✨Tap into Local Dental Societies
Get connected with your local dental societies and associations. These groups often have job boards or events where you can meet potential employers face-to-face. Plus, being active in these communities shows your commitment to the field!
✨Join Dental Conferences and Workshops
Keep an eye out for dental conferences and workshops happening in your area. These events are a goldmine for networking and can lead to job opportunities. Strike up conversations with attendees and speakers—you never know who might be hiring!
✨Highlight Your Specialisations
When chatting with potential employers, don’t shy away from showcasing any special skills or areas of interest—such as paediatric dentistry or cosmetic procedures. Tailoring your pitch to reflect what makes you stand out can really set you apart!
✨Check Out Our Website for Open Positions
Don’t forget to browse our website for any job postings by clinics actively looking for full-time dentists. Applying through us can get you noticed faster, so make sure to submit your application directly when you find a position that fits!
We think you need these skills to ace Dental Claims Handler in Andover
Some tips for your application 🫡
Show off your qualifications!:Make sure your CV highlights any dental qualifications you have, such as your degree and any specialisations or certifications. We want to see a clear educational background and details of any dental training you’ve undergone, especially if you have experience with specific techniques or technologies.
Stand out with your clinical experience:In dentistry, practical experience speaks volumes! Include relevant clinical placements or internships on your CV, detailing the skills you honed and treatments you performed. This will highlight your hands-on abilities and familiarity with dental practices, making you an attractive candidate for Simplyhealth.
Craft a compelling cover letter:Your cover letter is your chance to show us why you're passionate about dentistry and why you're keen to join Simplyhealth. Share specific experiences that ignited your interest in the field and how you envision contributing to the team. Keep it personable and engaging!
Tailor your application to us:We’re all about finding the right fit here at Simplyhealth! Be sure to tweak both your CV and cover letter to reflect how your values and goals align with ours. Highlight any experiences that show your teamwork, patient care, and adaptability in dental settings!
How to prepare for a job interview at Simplyhealth
✨Master the Clinical Skills Assessment
As a full-time candidate in dentistry, expect to showcase your clinical skills during the interview. Brush up on practical scenarios, and be ready to demonstrate techniques. They might throw in a live assessment, so practice your hand motions and communication while working on models or during mock exams.
✨Know Your Tools and Technology
Familiarise yourself with the latest dental technologies and tools that are commonly used in practice. Be ready to discuss how you integrate these into patient care, and don’t shy away from mentioning experiences with specific equipment or software that Simplyhealth might use.
✨Highlight Patient Care Experience
In a full-time role, patient interaction is key. Prepare anecdotes that showcase your communication skills and ability to empathise with patients. Discuss your approach to patient care, including how you handle difficult conversations or challenging cases—this will really set you apart.
✨Engage in Professional Development Discussion
Show your commitment to ongoing learning and professional growth during the interview. Be ready to discuss any courses, certifications, or workshops you've undertaken and how they’ve equipped you for a role at Simplyhealth. This demonstrates not just your skills but also your dedication to advancing in the field.
