At a Glance
- Tasks: Assist customers with health plan queries via phone, email, and web chat.
- Company: Join a pioneering health company revolutionising UK healthcare access with innovative solutions.
- Benefits: Enjoy remote work flexibility, comprehensive training, and a supportive team environment.
- Other info: This is a 10-month fixed-term contract with a vibrant, mission-driven culture.
- Why this job: Be part of a B-Corp certified company making a real impact on health and wellbeing.
- Qualifications: No specific experience required; just a passion for customer service and helping others.
The predicted salary is between 28800 - 43200 £ per year.
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
We\'re passionate about delivering excellent customer service. Our Customer Service department is at the heart of what we do, which is to improve access to healthcare for all in the UK. Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible. Our health and dental plans make it easier for our customers to get the healthcare treatments they need, when they need them.
You’ll be:
- Dealing with customers and healthcare professionals via email, phone and web chat to ensure they receive a helpful, positive experience with their Denplan queries.
- Providing customers with information which is complete, accurate and up-to-date
- Taking full ownership of queries and following them through to a successful outcome.
- Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.
- Part of a training academy designed to give you all the support you need to succeed.
- Working 35 hours per week, Monday to Friday - primarily remotely, with occasional required office attendance
Customer Advisor (Denplan) - 10 Month Fixed Term Contract in Ipswich employer: Simplyhealth
As a pioneering health company, we are dedicated to transforming healthcare access in the UK, making it both affordable and effective. Our commitment to sustainability, recognised by our B-Corp status, reflects our values and dedication to social responsibility. With a vibrant work culture that prioritises excellent customer service and offers robust training and development opportunities, we empower our Customer Advisors to thrive in their roles while contributing to meaningful change in the healthcare landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor (Denplan) - 10 Month Fixed Term Contract in Ipswich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Simplyhealth. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Simplyhealth before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor (Denplan) - 10 Month Fixed Term Contract in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Simplyhealth:Your cover letter is your chance to shine! Tell us why you want to work at Simplyhealth specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Simplyhealth!
How to prepare for a job interview at Simplyhealth
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
