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- Tasks: Assist customers with health plan queries via phone, email, and web chat.
- Company: Join a pioneering health company revolutionising UK healthcare access with innovative solutions.
- Benefits: Enjoy remote work flexibility, comprehensive training, and a supportive team environment.
- Why this job: Be part of a B-Corp certified company making a real impact on health and wellbeing.
- Qualifications: No specific experience required; just a passion for customer service and helping others.
- Other info: This is a 10-month fixed-term contract with a vibrant, mission-driven culture.
The predicted salary is between 28800 - 43200 £ per year.
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
We\’re passionate about delivering excellent customer service. Our Customer Service department is at the heart of what we do, which is to improve access to healthcare for all in the UK. Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible. Our health and dental plans make it easier for our customers to get the healthcare treatments they need, when they need them.
You’ll be:
- Dealing with customers and healthcare professionals via email, phone and web chat to ensure they receive a helpful, positive experience with their Denplan queries.
- Providing customers with information which is complete, accurate and up-to-date
- Taking full ownership of queries and following them through to a successful outcome.
- Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.
- Part of a training academy designed to give you all the support you need to succeed.
- Working 35 hours per week, Monday to Friday – primarily remotely, with occasional required office attendance
Customer Advisor (Denplan) - 10 Month Fixed Term Contract employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Denplan) - 10 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with Denplan's health and dental plans. Understanding the specifics of what we offer will help you answer customer queries more effectively and demonstrate your commitment to our mission.
✨Tip Number 2
Brush up on your communication skills, especially for phone and web chat interactions. Practising how to convey information clearly and empathetically will be crucial in providing a positive customer experience.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues, as this will highlight your capability to take ownership of queries.
✨Tip Number 4
Research our B-Corp status and sustainability goals. Being knowledgeable about our values and achievements will not only impress us but also align you with our commitment to social responsibility.
We think you need these skills to ace Customer Advisor (Denplan) - 10 Month Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Advisor position. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and healthcare. Mention specific examples of how you've provided excellent service in the past and how you can contribute to their mission of improving access to healthcare.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or healthcare. Use bullet points to clearly outline your achievements and responsibilities, focusing on metrics that demonstrate your effectiveness in similar positions.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Advisor role.
How to prepare for a job interview at Simplyhealth
✨Understand the Company Values
Before your interview, take some time to research the company's mission and values, especially their commitment to sustainability and customer service. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Since the role involves dealing with customer queries, think about common customer service scenarios you might face. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service, as this will demonstrate your capability in handling similar situations.
✨Showcase Your Communication Skills
As a Customer Advisor, effective communication is key. During the interview, focus on articulating your thoughts clearly and concisely. Practice active listening and ensure you respond thoughtfully to questions, which will reflect your ability to engage with customers effectively.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the training academy mentioned in the job description or how the company measures success in customer service. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
