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- Tasks: Assist customers with health plan queries via phone, email, and web chat.
- Company: Join a pioneering health company revolutionising UK healthcare access with innovative solutions.
- Benefits: Enjoy remote work flexibility, comprehensive training, and a supportive team environment.
- Why this job: Be part of a B-Corp certified company committed to sustainability and excellent customer service.
- Qualifications: No specific experience required; just a passion for helping others and great communication skills.
- Other info: This is a 10-month fixed-term contract with a focus on personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
We\’re passionate about delivering excellent customer service. Our Customer Service department is at the heart of what we do, which is to improve access to healthcare for all in the UK. Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible. Our health and dental plans make it easier for our customers to get the healthcare treatments they need, when they need them.
You’ll be:
- Dealing with customers and healthcare professionals via email, phone and web chat to ensure they receive a helpful, positive experience with their Denplan queries.
- Providing customers with information which is complete, accurate and up-to-date
- Taking full ownership of queries and following them through to a successful outcome.
- Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.
- Part of a training academy designed to give you all the support you need to succeed.
- Working 35 hours per week, Monday to Friday – primarily remotely, with occasional required office attendance
Customer Advisor (Denplan) - 10 Month Fixed Term Contract employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Denplan) - 10 Month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with Denplan's health and dental plans. Understanding the specifics of what they offer will help you answer customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills, especially for phone and web chat interactions. Practising how to convey information clearly and empathetically can set you apart during the interview process.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues, as this will highlight your capability to take ownership of queries.
✨Tip Number 4
Research the company's commitment to sustainability and B-Corp status. Being knowledgeable about their values and goals will not only impress your interviewers but also align you with their mission to improve healthcare access.
We think you need these skills to ace Customer Advisor (Denplan) - 10 Month Fixed Term Contract
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the healthcare sector. Mention specific examples of how you've provided excellent customer support in the past.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you dealt with customers, especially in a healthcare or service-oriented environment. Use metrics to demonstrate your success, such as customer satisfaction scores or response times.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Simplyhealth
✨Understand the Company’s Mission
Before your interview, take some time to research the company's mission and values. Knowing that they aim to revolutionise access to healthcare in the UK will help you align your answers with their goals and demonstrate your passion for their cause.
✨Showcase Your Customer Service Skills
As a Customer Advisor, you'll need to provide excellent service. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to communicate effectively via phone, email, and web chat.
✨Demonstrate Ownership and Accountability
The role requires taking full ownership of customer queries. Be ready to discuss how you've previously managed tasks or projects from start to finish, ensuring successful outcomes. This will show your potential employer that you can handle responsibilities effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview. Think about how you would respond to various customer situations, especially those related to health plans. Practising these scenarios will help you articulate your thought process and problem-solving skills.
