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- Tasks: Join us as a Corporate Administrator, delivering top-notch customer service and managing database records.
- Company: Simplyhealth is dedicated to providing excellent health services and support to our corporate clients.
- Benefits: Enjoy flexible working, generous holidays, a great pension scheme, and a wellbeing hub.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact on customer experiences.
- Qualifications: Strong communication skills, attention to detail, and previous customer service experience are essential.
- Other info: This is a 12-month fixed-term contract with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for an organised, proactive, and customer-focused Corporate Administrator to join the team. Reporting into the Corporate Admin Team Leader, you’ll be responsible for delivering excellent customer service to our Corporate clients and intermediaries as part of the wider Service department.
Key responsibilities:
- Processing changes to database records and administering requests from companies and intermediaries accurately, ensuring Simplyhealth contact management systems are kept up to date.
- Ensuring deadlines are met, customer expectations are exceeded, and standard operating procedures are created and updated for every process.
- Ensuring all communication channels meet the required criteria and represent our brand to a high standard, e.g., quality checking letters/emails.
- Creating and maintaining Microsoft Excel reports.
- Prioritising work to handle additional ad-hoc requests from account managers, including membership audits, report collation, and reconciliations.
- Taking inbound calls from clients and intermediaries to ensure a positive and outstanding customer experience each time.
- Taking full ownership of queries and following through to a satisfactory resolution.
- Collaborating closely with the Corporate account management and Sales teams to ensure clear and proactive communication channels.
- Supporting the wider Service department.
- Offering proactive service to the Customer Service department to address risks and queries before they escalate.
About You
To be considered, you must have:
- Strong written and verbal communication skills.
- Attention to detail and accuracy when working with data and administrative tasks.
- Previous experience in a customer-focused role with a track record of exceeding expectations.
- The ability and desire to deliver a positive customer experience, even under pressure.
- Digital savvy and the ability to work with multiple systems, including Microsoft Office.
- Curiosity and initiative to find solutions and solve problems for positive outcomes.
What’s in it for you:
- Generous pension with a 6% employer contribution.
- 28 days holiday plus bank holidays, with options to buy or sell additional days.
- Flexible benefits pot for options like critical illness cover, private medical insurance, shopping vouchers, and more.
- Your own health plan.
- Access to a wellbeing hub.
- Give as you earn scheme.
- We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach, allowing flexible working arrangements, including remote work and occasional office attendance for collaboration and training.
Your Recruitment Journey
We’re committed to a fair, consistent, diverse, and inclusive application, assessment, and onboarding process, hiring top talent based on skills and behaviours essential for success. Your process includes:
- Screening call with Talent Acquisition Team.
- Virtual interview with the hiring manager and team.
If you need additional support with your application or adjustments, please contact our Talent Team at talentacquisitionteam@simplyhealth.co.uk.
Please note: Due to high application volumes, roles may close early, and we may not consider late applications.
Competitive salary plus excellent benefits.
Corporate Administrator - 12 Month FTC employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
talentacquisitionteam@simplyhealth.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Corporate Administrator - 12 Month FTC
✨Tip Number 1
Familiarise yourself with our company values and customer service standards. During your interactions, whether in interviews or networking, demonstrate how your personal values align with ours, especially in delivering exceptional customer experiences.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as this role involves creating and maintaining reports. Consider preparing examples of how you've used Excel in previous roles to streamline processes or improve data accuracy, which you can discuss during interviews.
✨Tip Number 3
Showcase your proactive problem-solving abilities by preparing specific examples from your past experiences where you took the initiative to resolve customer issues or improve service delivery. This will highlight your fit for a role that requires ownership of queries.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, and they might even share tips on how to stand out in the application process.
We think you need these skills to ace Corporate Administrator - 12 Month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong written and verbal communication skills, attention to detail, and previous customer-focused experience. Use specific examples that demonstrate how you've exceeded customer expectations in the past.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Corporate Administrator role and how your skills align with the responsibilities outlined in the job description. Mention your digital savvy and ability to work with multiple systems, particularly Microsoft Office.
Showcase Problem-Solving Skills: Provide examples in your application of how you've taken initiative to find solutions and resolve issues in previous roles. This will demonstrate your curiosity and proactive approach, which are key traits for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. This reflects your attention to detail and professionalism, which are crucial for the Corporate Administrator role.
How to prepare for a job interview at Simplyhealth
✨Showcase Your Organisational Skills
As a Corporate Administrator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past, highlighting your ability to prioritise and meet deadlines.
✨Demonstrate Customer Focus
Since the role requires excellent customer service, be ready to discuss specific instances where you exceeded customer expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Attention to Detail
Accuracy is crucial in this position. Bring up experiences where your attention to detail made a significant difference, especially when working with data or administrative tasks.
✨Familiarise Yourself with Microsoft Office
Given the need for proficiency in Microsoft Excel and other Office applications, brush up on your skills. Be prepared to discuss how you've used these tools in previous roles to create reports or manage data effectively.
