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- Tasks: Support dental practices in onboarding for treatment finance and ensure a smooth process.
- Company: Revolutionary health company focused on accessible and effective healthcare solutions.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Why this job: Join a B-Corp certified company making a real difference in healthcare access.
- Qualifications: Proactive attitude, customer-focused mindset, and strong communication skills.
- Other info: Dynamic role with opportunities for continuous improvement and career development.
The predicted salary is between 30000 - 42000 £ per year.
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
We’re looking for a proactive and customer‑focused Operations Associate to support dental practices as they onboard to access treatment finance through Denplan. This role is essential in ensuring that practices experience a smooth, compliant and high‑quality journey, from first contact through to successfully offering patient finance. You’ll play a vital role in maintaining regulatory standards, supporting operational improvements, and contributing to the success of Simplyhealth Funding Services (SFS).
Key responsibilities- Dental Practice Onboarding
- Support regulated and unregulated dental practices through the full onboarding process.
- Ensure all documentation, due diligence and regulatory checks are completed accurately and within required timeframes.
- Complete fitness and propriety assessments for Introducer Appointed Representatives (IARs).
- Work closely with Denplan Account Managers, our external lender, and internal stakeholders to ensure a consistent onboarding journey.
- Act as first‑line support for onboarding queries, escalating complex issues when needed.
- Complaints & Quality Assurance
- Support the handling, investigation and resolution of onboarding‑related complaints.
- Manage escalated cases, including those referred to the Financial Ombudsman Service.
- Maintain exceptional communication and service levels with dental practices.
- Assist with quality reviews of onboarding documentation and processes.
- Operational Improvement & Reporting
- Identify recurring issues and support root‑cause analysis.
- Contribute operational data and MI for committees, external auditors, or internal reporting.
- Engage in ongoing training and development to support continuous improvement.
Operations Associate (Simplyhealth Funding Services) in Bristol employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate (Simplyhealth Funding Services) in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and finance sectors, especially those connected to Simplyhealth. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by understanding the company’s mission and values. We’re all about revolutionising healthcare, so show us how your skills align with our goals. Bring examples of how you've contributed to operational improvements or customer service in the past.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in our minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Operations Associate role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates directly from us, making your job search smoother.
We think you need these skills to ace Operations Associate (Simplyhealth Funding Services) in Bristol
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let your enthusiasm for healthcare shine through! We want to see how you connect with our mission to revolutionise access to healthcare in the UK. Share any relevant experiences or insights that demonstrate your commitment to making a difference in people's lives.
Tailor Your Application: Make sure to customise your application for the Operations Associate role. Highlight your customer-focused approach and any experience you have with onboarding processes. We love seeing candidates who take the time to align their skills with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Simplyhealth and what we stand for!
How to prepare for a job interview at Simplyhealth
✨Know the Company Inside Out
Before your interview, dive deep into Simplyhealth's mission and values. Understand their commitment to revolutionising healthcare in the UK and their B-Corp status. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Customer-Focused Mindset
As an Operations Associate, being customer-focused is key. Prepare examples from your past experiences where you've gone above and beyond for customers or resolved issues effectively. This will demonstrate your proactive approach and ability to maintain high service levels.
✨Be Ready for Regulatory Discussions
Since the role involves compliance and regulatory checks, brush up on relevant regulations in the healthcare sector. Be prepared to discuss how you would ensure that onboarding processes meet these standards, showcasing your attention to detail and understanding of compliance.
✨Highlight Your Problem-Solving Skills
Operational improvement is a big part of this role. Think of instances where you've identified issues and implemented solutions. Discussing your analytical skills and how you approach root-cause analysis will show that you're ready to contribute to ongoing improvements at Simplyhealth.