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For Companies At a Glance
- Tasks: Support and maintain software applications, troubleshoot issues, and ensure optimal performance.
- Company: Join a pioneering health company revolutionising UK healthcare with innovative, affordable solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and a focus on sustainability.
- Why this job: Be part of a B-Corp certified company making a real impact in health and wellbeing.
- Qualifications: Passion for technology, problem-solving skills, and a customer-focused mindset are essential.
- Other info: Collaborate with diverse teams and contribute to meaningful projects in the IT field.
The predicted salary is between 36000 - 60000 £ per year.
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
As Application Operations Engineer, you’ll be responsible for maintaining and supporting Simplyhealth’s software applications, ensuring optimal performance, troubleshooting issues, providing second line technical support, and liaising with vendors and internal teams. The role involves working closely with end-users, understanding their requirements, identifying the right approach and engaging other technology teams to ensure timely solutions are provided to any problems they encounter with applications.
If you are passionate about technology, enjoy solving complex problems, and have a customer-focused mindset, this role is an excellent opportunity to grow your career in the IT field.
Key responsibilities
- Operational Readiness: Validate applications or changes for live deployment, ensuring full handover and support readiness.
- System Monitoring: Monitor application health, performance, and stability, proactively resolving issues to meet SLAs.
- Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them.
- Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence.
- Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues.
- Cross-Team Collaboration: Work with Development, QA, Network, Database, and Operations teams to support application upgrades and resolve issues.
- Deployment Support: Assist with application deployments, upgrades, post-release validation, and system integration efforts.
- Documentation & Training: Create knowledge base articles, provide user guidance, and support training efforts to reduce repeat issues.
- Data & Reporting: Assist in data analysis and reporting, ensuring integrity and identifying trends in recurring problems.
- Automation: Use scripting or automation tools to automate tasks and improve efficiency
Application Operations Engineer (Winchester) employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Operations Engineer (Winchester)
✨Tip Number 1
Familiarise yourself with the specific software applications that Simplyhealth uses. Understanding their systems will not only help you troubleshoot effectively but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Brush up on your incident management skills. Being able to discuss your experience in maintaining and closing incident records within SLA timelines will show that you can handle the responsibilities of the role.
✨Tip Number 3
Highlight any experience you have with cross-team collaboration. This role requires working closely with various teams, so showcasing your ability to communicate and collaborate effectively will set you apart.
✨Tip Number 4
Demonstrate your customer support skills by sharing examples of how you've delivered high-quality support in previous roles. This will illustrate your customer-focused mindset, which is crucial for this position.
We think you need these skills to ace Application Operations Engineer (Winchester)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Application Operations Engineer. Familiarise yourself with the key tasks mentioned in the job description, such as system monitoring, issue resolution, and cross-team collaboration.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your technical skills, problem-solving abilities, and any experience in customer support or IT operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your customer-focused mindset. Mention specific examples of how you've successfully resolved technical issues or collaborated with teams in previous roles.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your ability to improve application performance or enhance user satisfaction. This could be through automation, effective troubleshooting, or successful project completions.
How to prepare for a job interview at Simplyhealth
✨Understand the Company’s Mission
Before your interview, make sure you’re familiar with the company’s goals and values, especially their commitment to revolutionising healthcare in the UK. This will help you align your answers with their mission and demonstrate your enthusiasm for their innovative approach.
✨Showcase Your Technical Skills
As an Application Operations Engineer, you'll need to highlight your technical expertise. Be prepared to discuss specific tools, technologies, and methodologies you've used in previous roles, particularly those related to application support and troubleshooting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare examples of past experiences where you successfully diagnosed and resolved technical issues, particularly in a customer support context. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Collaboration Skills
This role requires working closely with various teams. Be ready to discuss how you’ve collaborated with different departments in the past, and provide examples of how you effectively communicated and worked together to achieve common goals.
