At a Glance
- Tasks: Engage with customers to explain health plans and support retention efforts.
- Company: Simplyhealth, dedicated to improving healthcare access across the UK.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Join a dynamic team focused on customer success and career development.
- Why this job: Make a real difference in people's lives while achieving your sales goals.
- Qualifications: Experience in sales, strong communication skills, and a passion for healthcare.
The predicted salary is between 31500 - 38500 £ per year.
At Simplyhealth, we're on a mission to improve access to healthcare for everyone in the UK.
As a Telesales & Retention Executive, you'll play a key role in helping customers understand the value of their health plan and supporting them to make informed decisions about their healthcare cover.
Working in a fast-paced and target-driven environment, you'll speak with both existing and prospective customers, handling inbound and outbound calls with confidence and professionalism.
A significant part of the role involves engaging with customers who have requested to cancel their health plan, helping them recognise the benefits available to them and supporting retention wherever possible.
You'll use your natural communication skills to build rapport, understand customer needs and demonstrate how our health plans can help improve access to healthcare.
As part of an FCA-regulated business, you'll deliver non-advised sales, ensuring customers are provided with clear information that enables them to make their own informed choices.
Key responsibilities include
- Achieving and, where possible, exceeding individual sales and retention targets.
- Managing inbound and outbound customer conversations to maximise sales and retention opportunities.
- Building and maintaining positive relationships with existing and prospective customers.
- Delivering exceptional customer service throughout the sales journey.
- Effectively managing your workload to meet performance, productivity and response-time expectations.
- Using initiative and sound judgement to overcome objections and find positive outcomes for customers and the business.
- Maintaining up-to-date product knowledge and ensuring compliance within an FCA-regulated environment.
- Completing administrative activities accurately and in line with agreed processes.
- Contributing to team success and supporting wider business objectives
About You
We're looking for someone who enjoys talking to people, is motivated by success and thrives in a fast-paced sales environment.
You'll be passionate about helping customers while delivering strong commercial results.
To be successful in this role, you'll have
- Experience working in a target-driven environment.
- The ability to thrive in a fast-paced and performance-focused role.
- Strong communication and relationship-building skills, with the ability to build rapport quickly.
- Confidence handling objections and highlighting the benefits of products and services.
- A self-motivated approach and a desire to achieve the best outcomes for both customers and the business.
- Excellent organisational and time-management skills.
- A strong customer focus combined with commercial awareness.
- The ability to work collaboratively as part of a high-performing team.
- A passion for healthcare and helping people access the support they need.
Most importantly, you'll bring energy, resilience and a positive attitude, alongside a genuine desire to make a difference to customers' lives.
Your Recruitment Journey
We're committed to delivering a recruitment experience that is fair, inclusive and accessible for everyone.
We want every candidate to have the opportunity to showcase their skills, experience and potential.
Your recruitment journey will include
- Application
- Introductory conversation with our Talent Acquisition Team
- Interview with the Hiring Manager
- Assessment activity
- Offer
If you require any adjustments during the recruitment process, we'll be happy to support you.
We encourage applications from people of all backgrounds who share our passion for helping customers access affordable healthcare and live healthier lives.
Telesales and Retention Executive in Andover employer: Simplyhealth
Simplyhealth is an exceptional employer dedicated to improving healthcare access across the UK, fostering a culture of inclusivity and continuous development. As an Internal Audit Manager, you'll benefit from a collaborative work environment that values your insights and encourages professional growth, while also having the opportunity to influence strategic decision-making at senior levels. With a commitment to employee well-being and a focus on meaningful contributions, Simplyhealth stands out as a rewarding place to advance your career in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Telesales and Retention Executive in Andover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Simplyhealth. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Simplyhealth before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telesales and Retention Executive in Andover
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Simplyhealth:Your cover letter is your chance to shine! Tell us why you want to work at Simplyhealth specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Simplyhealth!
How to prepare for a job interview at Simplyhealth
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
