Salesforce Administrator in Andover

Location - Andover, Head Office Based (Hybrid)

Competitive Salary + Bonus + Flex Bens + Pension + Healthplan + 36 days Holiday + Hybrid Working

We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B‑Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.

As Salesforce Administrator, you’ll be at the heart of our data‑driven transformation. You will help enhance our Salesforce ecosystem by ensuring high‑quality data flows into and across the platform, enabling richer insights, personalised customer engagement and more intelligent use of Salesforce capabilities, including emerging AI features. Reporting to our Data Delivery & Governance Manager, you’ll work closely with CRM, Product, Tech, and Data colleagues. You’ll design and build data integrations, strengthen governance frameworks, and support the development of audience and segmentation capabilities that underpin personalised communications at scale.

Key responsibilities:

• Tasked with the integration of data into the Salesforce platform, including but not limited to Marketing Cloud, in accordance with the broader data strategy of the organization.
• Responsible for the high‑quality standard of data imported into the Salesforce platform.
• Charged with the implementation of robust governance measures for data within the Salesforce platform.
• Collaborate with business stakeholders to ascertain their data needs specific to Salesforce.
• Partner with the Data Architect to contribute to the development of robust architectural designs and principles.
• Utilise insights, behavioural and personal data to create and maintain prospect and customer audiences, to facilitate the delivery of personalised comms and messaging.
• Identify, scope, and partner with CRM, Product and Tech colleagues to prioritise and deploy MarTech and data enhancements.
• Evolve our use and adoption of the Salesforce Platform, including new channels and AI capability, together with broader marketing technology and data maturity, to enable personalisation at scale.
• Provide support, mentoring and advice to colleagues in other areas of the business on best practice in the Marketing Cloud platform.
• Maintain, build and own native Salesforce business processes.
• Perform simple and complex daily administration tasks such as data manipulation, data loading, merging of duplicate records, managing custom fields, objects, layouts, list views, security configuration, complex workflows/Process/Flows, and overall system configuration.
• Proactively identify opportunities where marketing data and/or technology can improve our CRM communications, reduce manual tasks, and improve the customer experience.

About you

To be considered you must have:

• Hands‑on experience configuring and customising Salesforce across Sales & Service Cloud (e.g. Flows, validation rules, custom settings).
• Excellent communication and stakeholder‑management skills.
• Ability to work independently and collaboratively, managing deadlines and priorities.
• A positive, proactive mindset and commitment to exceptional service.

Our dream candidate might also have:

• Experience with Marketing Cloud.
• Exposure to Agile delivery frameworks (Scrum/XP/Kanban).
• Understanding of data governance, fact/dimension modelling, and data security in regulated environments.

What’s in it for you

As well as a competitive salary, our benefits package includes:

• Generous pension with a 6% pension gift from us.
• 36 days holiday (with the option to buy and sell a further 5 days).
• Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more).
• Your own health plan.
• Access to a wellbeing hub.
• Give as you earn.

We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day‑to‑day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.

Please note: Working for a purpose‑driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.