At a Glance
- Tasks: Handle inbound and outbound calls, providing support to dental practices.
- Company: Join a supportive team in a leading dental services company.
- Benefits: Generous pension, 36 days holiday, flexible benefits, and health plans.
- Other info: Enjoy smart working flexibility and excellent career development opportunities.
- Why this job: Make a real difference by helping dental practices thrive.
- Qualifications: Confident communicator with strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
What you’ll be doing
- Handling inbound calls from dental practices and some outbound calls (no sales calls)
- Managing a busy call queue, typically taking 30 calls per day
- Providing advice and support to dental practices about value-added services.
- Multitasking and switching between telephone and administrative work
- Delivering a positive and professional customer experience
- What’s in it for you
- Generous pension with a 10% contribution from us if you put in 4% or more
- 36 days holiday (with the option to buy and sell a further 5 days)
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
- Your own health plan or dental plan
- Access to a wellbeing hub
- Recognition awards
- Give as you earn
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our “smart working” approach.
This means you can flex when and where you spend your time.
For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.
Please note we expect you to live within a circa 20 mile radius of our head office in Andover, Hampshire. Applications outside of this distance will be unsuccessful.
About You
- Someone who enjoys talking on the telephone and is confident handling a high volume of calls
- A kind, empathetic and customer-focused approach
- Strong attention to detail
- Ability to work independently from home
- Good problem-solving and organisational skills
- Confidence working in a fast-paced call centre environment
- A private workspace and reliable internet connection
This role would suit someone who enjoys helping others, remains calm under pressure and takes pride in delivering excellent customer service.
If you’re looking for a meaningful role where you can genuinely make a difference, we’d love to hear from you.
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Practice Support Advisor (6mth FTC) in Andover employer: Simplyhealth
Simplyhealth is an excellent employer, offering a dynamic work environment in Andover where innovation meets collaboration. With a strong focus on employee well-being, we provide a hybrid working model, generous pension schemes, and wellness initiatives that support personal and professional growth. Join us to be part of a team that values your contributions and fosters a culture of continuous improvement and development.
