At a Glance
- Tasks: Support dental practices with queries and provide excellent customer service over the phone.
- Company: Revolutionary health company focused on accessible healthcare and sustainability.
- Benefits: Competitive salary, generous holiday, flexible working, and wellness perks.
- Other info: Hybrid working model with opportunities for career growth and volunteering.
- Why this job: Make a real difference in healthcare while enjoying a supportive work environment.
- Qualifications: Confident communicator with strong problem-solving skills and attention to detail.
The predicted salary is between 26936 - 26936 £ per year.
Contract: 12 months Fixed Term Contract
Location: Hybrid with occasional travel to Andover Office
Salary: £26,936 (£14.80 per hour)
Hours: Monday to Friday 9am to 5pm
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
This is a busy, predominantly telephone-based role where you’ll help dental practices with day-to-day queries. You will also provide support to our Business Development Consultants.
What you’ll be doing:
- Handling inbound calls from dental practices and some outbound calls (no sales calls)
- Managing a busy call queue, typically taking 30 calls per day
- Providing advice and support to dental practices about value-added services
- Multitasking and switching between telephone and administrative work
- Delivering a positive and professional customer experience
What’s in it for you:
- Group bonus scheme
- Generous pension with a 6% pension gift from us
- 36 days holiday (with the option to buy and sell a further 5 days)
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
- Your own health plan
- Access to a wellbeing hub
- Shopping discounts
- Recognition awards
- Give as you earn
- 3 volunteering days
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.
About You:
What we’re looking for:
- Someone who enjoys talking on the telephone and is confident handling a high volume of calls
- A kind, empathetic and customer-focused approach
- Strong attention to detail
- Ability to work independently from home
- Good problem-solving and organisational skills
- Confidence working in a fast-paced call centre environment
- A private workspace and reliable internet connection
This role would suit someone who enjoys helping others, remains calm under pressure and takes pride in delivering excellent customer service. If you’re looking for a meaningful role where you can genuinely make a difference, we’d love to hear from you.
Your Recruitment Journey:
We’re focused on providing an application, assessment, and onboarding journey that is fair, consistent, diverse, and inclusive for all, enabling us to hire top talent based on the skills and behaviours pivotal to your and our success.
Your process:
- Interview with the hiring manager and team
- Offer
Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team; talentacquisitionteam@simplyhealth.co.uk.
Please note: Working for a purpose-driven company like ours is a fantastic opportunity, so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and won’t be able to consider applications after that time.
Practice Support Advisor in Andover employer: Simplyhealth
At our innovative health company, we are dedicated to transforming access to healthcare in the UK while fostering a supportive and flexible work environment. As a Practice Support Advisor, you will enjoy a competitive salary, generous benefits including a group bonus scheme and 36 days of holiday, and the opportunity to work in a hybrid model that promotes work-life balance. Join us in making a meaningful impact on people's health and wellbeing, all while being part of a B-Corp certified organisation committed to sustainability and social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Support Advisor in Andover
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, do some mock calls with a friend or family member. This will help you get comfortable with handling questions and showcasing your customer service skills.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've excelled in customer service or problem-solving. This will demonstrate your ability to handle the busy call queue and provide excellent support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to revolutionise healthcare in the UK.
We think you need these skills to ace Practice Support Advisor in Andover
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Practice Support Advisor role. Highlight your experience with customer service and any relevant skills that match what we're looking for, like handling calls and problem-solving.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share examples of how you've helped others or handled challenging situations – it’ll help us get a sense of who you are.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for strong attention to detail, so make sure there are no typos!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application as soon as possible, especially since we often receive a high volume of applications.
How to prepare for a job interview at Simplyhealth
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand their commitment to revolutionising healthcare in the UK and their B-Corp status. This will not only impress the hiring manager but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Since this role involves handling a high volume of calls, be prepared to discuss your previous customer service experiences. Think of specific examples where you’ve successfully resolved issues or provided exceptional support, as this will demonstrate your capability to deliver a positive customer experience.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, rather than just waiting for your turn to speak. It shows that you value their input and are genuinely interested in the conversation, which is crucial for a telephone-based role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and organisational skills. Prepare by thinking of situations where you had to multitask or handle pressure effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
