At a Glance
- Tasks: Support dental practices with queries and provide excellent customer service over the phone.
- Company: Revolutionary health company focused on accessible and effective healthcare solutions.
- Benefits: Competitive salary, generous pension, 36 days holiday, and flexible working options.
- Other info: Hybrid working model with opportunities for professional growth and collaboration.
- Why this job: Make a real difference in healthcare while enjoying a supportive and dynamic work environment.
- Qualifications: Confident communicator with strong attention to detail and problem-solving skills.
The predicted salary is between 76000 - 83000 £ per year.
About The Role
Contract – 12 months Fixed Term Contract
Location – Hybrid with occasional travel to Andover
Hours – Monday to Friday 9am to 5pm
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
This is a busy, predominantly telephone-based role where you’ll help dental practices with day-to-day queries. You will also provide support to our Business Development Consultants.
What you’ll be doing:
- Handling inbound calls from dental practices and some outbound calls (no sales calls)
- Managing a busy call queue, typically taking 30 calls per day
- Providing advice and support to dental practices about value-added services
- Multitasking and switching between telephone and administrative work
- Delivering a positive and professional customer experience
What’s in it for you
As well as a competitive salary, our benefit package includes:
- Generous pension with a 6% pension gift from us
- 36 days holiday (with the option to buy and sell a further 5 days)
- Flexible benefits pot (which you can use against benefits such as critical illness, private healthcare scheme, shopping vouchers, etc.)
- Your own health plan
- Access to a wellbeing hub
- Give as you earn
- £76,000 to £83,000 with excellent benefits
We have a head office in Hampshire, but depending on your role you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day-to-day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.
About You
What we’re looking for:
- Someone who enjoys talking on the telephone and is confident handling a high volume of calls
- A kind, empathetic and customer‑focused approach
- Strong attention to detail
- Ability to work independently from home
- Good problem‑solving and organisational skills
- Confidence working in a fast‑paced call centre environment
- A private workspace and reliable internet connection
This role would suit someone who enjoys helping others, remains calm under pressure and takes pride in delivering excellent customer service. If you’re looking for a meaningful role where you can genuinely make a difference, we’d love to hear from you.
Practice Support Advisor (12 month contract) in Andover employer: Simplyhealth
Join a pioneering health company that is transforming access to healthcare in the UK, where you can thrive in a supportive and innovative environment. With a generous benefits package including a competitive salary, extensive holiday allowance, and a commitment to employee wellbeing, we empower our team members to grow both personally and professionally. Our hybrid working model allows for flexibility while fostering collaboration during in-office days, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Support Advisor (12 month contract) in Andover
✨Tip Number 1
Get to know the company! Research their values and mission, especially their focus on healthcare innovation and sustainability. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before any calls or interviews, rehearse common questions and scenarios you might face in a busy call centre environment. This will boost your confidence and help you handle those 30 calls a day like a pro.
✨Tip Number 3
Show off your customer service skills! During your interactions, highlight your empathy and problem-solving abilities. Remember, they’re looking for someone who can deliver a positive experience, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us in revolutionising healthcare access in the UK.
We think you need these skills to ace Practice Support Advisor (12 month contract) in Andover
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Practice Support Advisor role. Highlight any customer service experience, especially in a call centre environment, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for healthcare and how you can contribute to our mission of making health accessible. Keep it friendly and professional, just like we are!
Showcase Your Communication Skills:Since this role involves handling a high volume of calls, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to mention any relevant experience you have in managing customer queries.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Simplyhealth
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand their commitment to revolutionising healthcare in the UK and their B-Corp status. This will not only impress your interviewers but also help you align your answers with their goals.
✨Practice Your Call Handling Skills
Since this role involves managing a busy call queue, it’s essential to demonstrate your telephone skills. Consider doing mock interviews where you practice handling calls and providing support. This will help you feel more confident and prepared for the real thing.
✨Showcase Your Empathy and Customer Focus
In your responses, highlight your ability to connect with customers and provide a positive experience. Share examples from your past experiences where you’ve gone above and beyond to help someone, as this aligns perfectly with the company’s customer-focused approach.
✨Prepare for Problem-Solving Scenarios
Think of potential challenges you might face in a busy call centre environment and how you would handle them. Be ready to discuss specific situations where you successfully solved problems or managed stress, showcasing your organisational skills and calmness under pressure.
