At a Glance
- Tasks: Support patients needing emergency dental treatment and provide excellent customer service.
- Company: Revolutionary health company with a focus on affordable and accessible healthcare.
- Benefits: Flexible part-time hours, remote training, and opportunities for overtime.
- Other info: Join a B-Corp certified company committed to sustainability and social responsibility.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 11 - 16 € per hour.
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
As an Out of Hours Customer Service Advisor for Denplan, you will be part of a team who take inbound calls from patients needing emergency dental treatment. You’ll be there to support and advise them during this time of need, whilst making outbound calls to dental practices to secure an appointment for them. You’ll also respond to general customer service queries via email, providing an excellent level of customer service to ensure their queries are resolved. Our Denplan customers receive an insurance benefit, covering them to receive emergency dental treatment whilst away from their registered dental practice. Your role is critical to the delivery of this essential service.
What you’ll do:
- Take inbound calls from patients needing emergency dental treatment
- Make outbound calls to secure appointments with dental practices
- Respond to customer queries via email
- Deliver exceptional service during stressful situations
Hours:
Saturday: 8:00 am – 4:00 pm
Sunday: 4:00 pm – 8:00 pm (Training provided remotely, with flexibility for overtime opportunities)
Out of Hours Customer Advisor - Part-time (Weekends) in Andover employer: Simplyhealth
At Denplan, we pride ourselves on being a pioneering health company that not only offers innovative healthcare solutions but also fosters a supportive and inclusive work environment. As an Out of Hours Customer Advisor, you will enjoy flexible part-time hours, opportunities for professional growth, and the chance to contribute to our mission of making healthcare accessible to all. Our commitment to sustainability and social responsibility, recognised by our B-Corp status, makes us an employer of choice for those looking to make a meaningful impact in the health sector.
StudySmarter Expert Advice🤫
We think this is how you could land Out of Hours Customer Advisor - Part-time (Weekends) in Andover
✨Tip Number 1
Get to know the company! Research Denplan and our mission to revolutionise healthcare in the UK. When you understand our values, you can tailor your approach during interviews and show us how you align with our goals.
✨Tip Number 2
Practice your phone skills! As an Out of Hours Customer Advisor, you'll be taking calls from patients in need. Role-play with a friend or family member to get comfortable handling different scenarios and delivering exceptional service under pressure.
✨Tip Number 3
Be ready for situational questions! We want to see how you handle stressful situations. Think of examples from your past experiences where you’ve provided excellent customer service or resolved conflicts effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team and contributing to our mission of accessible healthcare.
We think you need these skills to ace Out of Hours Customer Advisor - Part-time (Weekends) in Andover
Some tips for your application 🫡
Show Your Passion for Healthcare:When writing your application, let us see your enthusiasm for healthcare and customer service. Share any relevant experiences that highlight your commitment to helping others, especially in stressful situations.
Tailor Your Application:Make sure to customise your application to fit the Out of Hours Customer Advisor role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Highlight your key skills and experiences that make you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Simplyhealth
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand their commitment to revolutionising healthcare in the UK and their B-Corp status. This will not only show your genuine interest but also help you align your answers with their goals.
✨Practice Handling Stressful Situations
As an Out of Hours Customer Advisor, you'll be dealing with patients in need of emergency dental treatment. Prepare for situational questions that assess how you handle stress and provide support. Think of examples from past experiences where you successfully managed a high-pressure situation.
✨Showcase Your Communication Skills
Since the role involves taking inbound calls and responding to emails, it’s crucial to demonstrate your communication skills. During the interview, articulate your thoughts clearly and listen actively. You might even want to practice common customer service scenarios with a friend beforehand.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
