At a Glance
- Tasks: Create engaging customer communications and optimise their journey across various platforms.
- Company: Revolutionary health company with a focus on sustainability and wellbeing.
- Benefits: Competitive salary, generous holiday, flexible benefits, and wellness support.
- Other info: Join a diverse team committed to continuous improvement and customer satisfaction.
- Why this job: Make a real impact on customer experiences in a dynamic and innovative environment.
- Qualifications: Experience in customer communications, AI dialogues, and strong copywriting skills.
The predicted salary is between 30000 - 35000 £ per year.
Contract – 12 months Fixed Term Contract
Location – Hybrid with once weekly travel to Andover Office
Salary- £30,000 to £35,000
Hours – Monday to Friday 9am to 5pm
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
To champion and optimise the 'in-life' journeys of our customers by creating and maintaining clear, effective, and engaging communications across various touchpoints. This role drives cross-platform initiatives that enhance the overall customer experience, streamline processes and operating costs. To maximise customer satisfaction, the role holder will test messaging on real customers through robust feedback loops, customer surveys and close analysis of customer engagement data. The role holder will be responsible for developing models which power AI dialogues, maintaining content, crafting customer communications, and collaborating with cross-functional teams to ensure consistent and impactful messaging, as well as adhering to the agreed internal approval framework. They will drive internal knowledge of service communications within our in-life customer journeys to support advisers in providing confident and effective query resolutions, as well as prompt identification and escalation of issues or customer feedback. By leveraging data insights, identifying trends, and implementing best practices, the role plays a pivotal role in simplifying processes, enhancing digital interactions, and fostering long-term customer relationships, with a specific focus on loyalty and engagement.
The role holder will understand and enhance how communications and service processes intertwine to provide an effortless journey for customers. The role embodies a commitment to continuous improvement, stakeholder engagement, and a customer-centric approach in all aspects of communication and interaction with our customers.
What’s in it for you:
- As well as a competitive salary, our benefits package includes:
- Group bonus scheme
- Generous pension with a 6% pension gift from us
- 36 days holiday (with the option to buy and sell a further 5 days)
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
- Your own health plan
- Access to a wellbeing hub
- Shopping discounts
- Recognition awards
- Give as you earn
- 3 volunteering days
About You:
What we’re looking for:
- Proven experience in creating clear and effective customer-facing communications across various channels
- Experience in developing AI dialogues, understanding
- Strong copywriting skills
- Demonstrated ability to drive initiatives that rationalise and improve processes, particularly in reducing paper outputs and optimising touchpoints.
- Experience in engaging stakeholders at all levels to gather insights, share data, and drive decisions.
- Ability to spot trends, patterns, and opportunities for improvement, coupled with problem-solving skills.
- A collaborative mindset with a history of working effectively in cross-functional teams.
- A proactive approach to achieving personal and team goals, seeking opportunities for personal development, and acting on feedback
- Strong verbal and written communication skills, with the confidence to express opinions, provide feedback, and present ideas in meetings
- Familiarity with CRM systems like Salesforce Service Cloud/Marketing Cloud, and the ability to create and maintain Knowledge articles
Your Recruitment Journey:
We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.
Your process:
- Screening call with Talent Acquisition Team
- Interview with the hiring manager and team, which will be held on Monday, 6th July, from our Andover office.
- A short writing exercise
- Offer
If successful, we’ll contact you to tell you the great news of your offer and welcome you to Simplyhealth, followed by details of your conditional offer of employment. The offer will be subject to our pre-employment checks, completed by our 3rd party partner Experian, which include a basic disclosure and barring service (DBS) and credit check.
Please contact our Talent Acquisition Team if you have any questions; [email protected].
Journey Comms Executive in Andover employer: Simplyhealth
At Simplyhealth, we are not just transforming healthcare access in the UK; we are committed to fostering a vibrant work culture that prioritises employee wellbeing and growth. With a generous benefits package, including 36 days of holiday and a robust pension scheme, our hybrid working model allows for flexibility while still encouraging collaboration through weekly office visits in Andover. Join us in our mission to empower individuals and make a meaningful impact in the health sector, all while being part of a B-Corp certified company that values sustainability and social responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Journey Comms Executive in Andover
✨Dive into Local Events
Get involved with local marketing and communications events! These are great places to meet people from the industry, learn about temporary roles, and even uncover hidden job leads. Check out local networking events or marketing conferences that might be happening in your area.
✨Show Off Your Work
Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
✨Utilise Online Job Boards
Focus on job boards specific to marketing and communications. Sites like MarketingJobs.com or even LinkedIn can have temp roles that aren’t always advertised on the usual job sites. Keep your eyes peeled and apply through our website—temp roles can come up unexpectedly, and you want to be first in line!
✨Tap into Your Uni's Resources
If you're still at university, don't forget to lean on your career services for temporary marketing roles. They often have connections to firms looking for interns or temporary staff who can jump in at short notice. Plus, networking with your professors can lead to some valuable opportunities—always worth a chat!
We think you need these skills to ace Journey Comms Executive in Andover
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at Simplyhealth from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at Simplyhealth specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at Simplyhealth
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at Simplyhealth, your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show Simplyhealth you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure Simplyhealth that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for Simplyhealth, so think on your feet and don't hesitate to showcase your creativity!
