At a Glance
- Tasks: Support customers by handling calls and processing claims efficiently.
- Company: Revolutionary health company with a focus on sustainability and wellbeing.
- Benefits: Competitive salary, generous holiday, flexible working, and wellness perks.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: Confident communicator with strong attention to detail and problem-solving skills.
The predicted salary is between 26936 - 26936 € per year.
Contract – 12 months Fixed Term Contract
Location – Hybrid with occasional travel to Andover Office
Salary- £26,936 (£14.80 per hour)
Hours – Monday to Friday 9am to 5pm
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
This is a busy, predominantly telephone-based role where you’ll help customers and process claims quickly and efficiently during times of need.
What you’ll be doing:
- Handling inbound customer calls
- Managing a busy call queue, typically taking between 30–50 calls per day
- Providing reassurance and support to customers in urgent situations
- Processing customer information accurately in line with policies and procedures
- Delivering a positive and professional customer experience
What’s in it for you:
- Group bonus scheme
- Generous pension with a 6% pension gift from us
- 36 days holiday (with the option to buy and sell a further 5 days)
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
- Your own health plan
- Access to a wellbeing hub
- Shopping discounts
- Recognition awards
- Give as you earn
- 3 volunteering days
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.
About You
What we’re looking for:
- Someone who enjoys talking on the telephone and is confident handling a high volume of calls
- A kind, empathetic and customer-focused approach
- Strong attention to detail
- Ability to work independently from home
- Good problem-solving and organisational skills
- Confidence working in a fast-paced call centre environment
- A private workspace and reliable internet connection
This role would suit someone who enjoys helping others, remains calm under pressure and takes pride in delivering excellent customer service. If you’re looking for a meaningful role where you can genuinely make a difference, we’d love to hear from you.
Your Recruitment Journey
We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.
Your process:
- Screening call with Talent Acquisition Team
- Interview with the hiring manager and team
- Offer
Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team; [email protected]. Please note: Working for a purpose-driven company like ours is a fantastic opportunity, so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and won’t be able to consider applications after that time.
Denplan Patient Support Customer Advisor in Andover employer: Simplyhealth
At our company, we pride ourselves on being a leader in health innovation, offering a supportive and flexible work environment that empowers our employees to thrive. With a generous benefits package, including 36 days of holiday and a commitment to sustainability recognised by our B-Corp status, we foster a culture of wellbeing and professional growth. Join us in making a meaningful impact on healthcare while enjoying the flexibility of hybrid working from our Hampshire office.
StudySmarter Expert Advice🤫
We think this is how you could land Denplan Patient Support Customer Advisor in Andover
✨Tip Number 1
Get to know the company inside out! Research Denplan's mission and values, especially their focus on innovative health solutions and sustainability. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being calm, empathetic, and professional, just like you would be with a customer in need.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about times you've helped someone in a tough situation or solved a problem efficiently. We want to hear your stories that highlight your skills and experience!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining our amazing team at Denplan.
We think you need these skills to ace Denplan Patient Support Customer Advisor in Andover
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences align with our mission.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that demonstrate your customer service abilities and problem-solving skills, as these are key for the Denplan Patient Support Customer Advisor role.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application in our system.
How to prepare for a job interview at Simplyhealth
✨Know the Company Inside Out
Before your interview, take some time to research Denplan and its mission. Understand their innovative health solutions and B-Corp status. This will not only impress the interviewers but also help you align your answers with their values.
✨Practice Your Call Handling Skills
Since this role involves managing a busy call queue, practice handling calls in a mock setting. Focus on being calm, empathetic, and efficient. You could even ask a friend to role-play as a customer to simulate real scenarios.
✨Showcase Your Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your attention to detail and organisational skills, as these are crucial for processing claims accurately and efficiently.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
