At a Glance
- Tasks: Support customers in urgent situations and arrange emergency dental appointments.
- Company: Revolutionary health company with a focus on sustainability and wellbeing.
- Benefits: Competitive salary, generous holiday, flexible working, and wellness perks.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping others access vital healthcare services.
- Qualifications: Strong communication skills and a customer-focused mindset.
The predicted salary is between 26936 - 26936 € per year.
Denplan Helpline and Emergency Customer Advisor Contract – 12 months Fixed Term Contract
Location - Hybrid with travel to Andover office as needed
Salary- £26,936 (£14.80 per hour)
Hours – Monday to Friday 9am to 5pm
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
This is a predominantly telephone-based role where you’ll help customers access emergency dental appointments quickly and efficiently in times of need.
What you’ll be doing:
- Handling customer calls through our 24-hour emergency helpline
- Providing reassurance and support to customers in urgent situations
- Arranging emergency dental appointments with practices
- Processing customer information accurately in line with policies and procedures
- Delivering a positive and professional customer experience
What’s in it for you:
As well as a competitive salary, our benefits package includes:
- Group bonus scheme
- Generous pension with a 6% pension gift from us
- 36 days holiday (with the option to buy and sell a further 5 days)
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
- Your own health plan
- Access to a wellbeing hub
- Shopping discounts
- Recognition awards
- Give as you earn
- 3 volunteering days
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.
About You:
What we’re looking for:
- Confidence communicating over the telephone
- A kind, empathetic and customer-focused approach
- Strong attention to detail
- Ability to work independently from home
- Good problem-solving and organisational skills
- A private workspace and reliable internet connection
This role would suit someone who enjoys helping others, remains calm under pressure and takes pride in delivering excellent customer service.
Your Recruitment Journey:
We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.
Your process:
- Screening call with Talent Acquisition Team
- Interview with the hiring manager and team
- Offer
Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team; [email protected].
Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.
Denplan Helpline And Insurance Customer Advisor in Andover employer: Simplyhealth
At our company, we are committed to revolutionising healthcare access in the UK, making us an exceptional employer for those passionate about making a difference. With a generous benefits package including 36 days of holiday, a robust pension scheme, and a flexible working environment, we prioritise employee wellbeing and growth. Our B-Corp status reflects our dedication to sustainability and social responsibility, creating a workplace where you can thrive while contributing to meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Denplan Helpline And Insurance Customer Advisor in Andover
✨Tip Number 1
Get to know the company! Research Denplan's mission and values, especially their focus on innovative health solutions and sustainability. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is telephone-based, make sure you’re comfortable speaking clearly and confidently over the phone. You could even do mock calls with friends to get the hang of it.
✨Tip Number 3
Show off your empathy! In your interviews, share examples of how you've helped customers in tough situations before. Highlighting your problem-solving skills and calmness under pressure will really resonate with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join our mission of revolutionising healthcare in the UK.
We think you need these skills to ace Denplan Helpline And Insurance Customer Advisor in Andover
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for helping others and your commitment to excellent customer service.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples that demonstrate your problem-solving abilities and attention to detail, as these are key for us!
Keep It Clear and Concise:We appreciate a well-structured application. Use clear language and keep your points concise. This helps us quickly see why you’d be a great fit for our team and the role of Denplan Helpline and Insurance Customer Advisor.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Simplyhealth
✨Know the Company Inside Out
Before your interview, take some time to research Denplan and its mission. Understand their commitment to revolutionising healthcare in the UK and their B-Corp status. This will not only impress the interviewers but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
Since this role is all about helping customers in urgent situations, prepare examples from your past experiences where you've provided excellent customer service. Highlight your empathy, problem-solving skills, and how you remained calm under pressure.
✨Practice Telephone Communication
As the role involves handling calls, practice your telephone communication skills. You could do mock interviews over the phone with a friend or family member. Focus on clarity, tone, and how you convey reassurance to customers.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
