At a Glance
- Tasks: Support customers in urgent situations and arrange emergency dental appointments.
- Company: Revolutionary health company with a focus on sustainability and wellbeing.
- Benefits: Competitive salary, generous holiday, flexible working, and wellness perks.
- Other info: Enjoy a dynamic remote work environment with opportunities for personal growth.
- Why this job: Make a real difference by helping others access vital healthcare services.
- Qualifications: Strong communication skills and a customer-focused mindset.
The predicted salary is between 5387 - 5387 € per year.
Contract – 12 months Fixed Term Contract
Location - Home-Based
Salary - £5,387.20 (£14.80 per hour)
Hours - Sunday 8am to 4pm
We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
This is a predominantly telephone-based role where you’ll help customers access emergency dental appointments quickly and efficiently in times of need.
What you’ll be doing:
- Handling customer calls through our 24-hour emergency helpline
- Providing reassurance and support to customers in urgent situations
- Arranging emergency dental appointments with practices
- Processing customer information accurately in line with policies and procedures
- Delivering a positive and professional customer experience
What’s in it for you:
As well as a competitive salary, our benefits package includes:
- Group bonus scheme
- Generous pension with a 6% pension gift from us
- 36 days holiday (with the option to buy and sell a further 5 days)
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
- Your own health plan
- Access to a wellbeing hub
- Shopping discounts
- Recognition awards
- Give as you earn
- 3 volunteering days
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.
About You
What we’re looking for:
- Confidence communicating over the telephone
- A kind, empathetic and customer-focused approach
- Strong attention to detail
- Ability to work independently from home
- Good problem-solving and organisational skills
- A private workspace and reliable internet connection
This role would suit someone who enjoys helping others, remains calm under pressure and takes pride in delivering excellent customer service.
Your Recruitment Journey
We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.
Your process:
- Screening call with Talent Acquisition Team
- Interview with the hiring manager and team
- Offer
Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team; [email protected].
Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.
Denplan Helpline and Emergency Customer Advisor in Andover employer: Simplyhealth
At our company, we are committed to revolutionising healthcare access in the UK while fostering a supportive and flexible work environment. As a Denplan Helpline and Emergency Customer Advisor, you will enjoy a competitive salary, generous benefits including 36 days holiday, and opportunities for personal growth within a purpose-driven organisation that values sustainability and social responsibility. Our smart working approach allows you to balance your professional and personal life effectively, making this an ideal role for those who are passionate about helping others.
StudySmarter Expert Advice🤫
We think this is how you could land Denplan Helpline and Emergency Customer Advisor in Andover
✨Tip Number 1
Make sure you know the ins and outs of the role! Familiarise yourself with what a Denplan Helpline and Emergency Customer Advisor does. This way, when you get that call, you can show off your knowledge and passion for helping customers in urgent situations.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Get comfortable with reassuring customers and providing support, so you can shine during the interview.
✨Tip Number 3
Show your empathy! In your conversations, highlight your ability to stay calm under pressure and your commitment to delivering excellent customer service. We want to see that you genuinely care about helping others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to revolutionise healthcare in the UK.
We think you need these skills to ace Denplan Helpline and Emergency Customer Advisor in Andover
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and your commitment to excellent customer service.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples that demonstrate your problem-solving abilities and attention to detail, as these are key for us.
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures that we receive all the necessary information and helps us streamline the process. Plus, it’s super easy!
How to prepare for a job interview at Simplyhealth
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understand their commitment to sustainability and how they aim to revolutionise healthcare in the UK. This will not only impress the interviewer but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Since this role is all about helping customers in urgent situations, prepare examples from your past experiences where you provided excellent customer service. Highlight your ability to remain calm under pressure and how you’ve successfully resolved issues for customers.
✨Practice Telephone Communication
As this is a predominantly telephone-based role, practice your phone communication skills. You might want to do mock interviews over the phone with a friend or family member. Focus on speaking clearly, listening actively, and conveying empathy, as these are crucial for the role.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training processes, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
