At a Glance
- Tasks: Help customers with their healthcare needs and process claims efficiently.
- Company: Innovative health company revolutionising access to healthcare in the UK.
- Benefits: Competitive salary, generous holiday, flexible working, and wellness perks.
- Other info: Enjoy smart working options and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Confident communicator with strong attention to detail and problem-solving skills.
The predicted salary is between 31950 - 39050 £ per year.
As a health company based in Andover, Hampshire, we're aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
This is a busy, predominantly telephone-based role where you’ll help customers and process claims quickly and efficiently during times of need.
What you’ll be doing:
- Handling inbound customer calls
- Managing a busy call queue, typically taking between 30–50 calls per day
- Providing reassurance and support to customers in urgent situations
- Processing customer information accurately in line with policies and procedures
- Delivering a positive and professional customer experience
What’s in it for you?
- Competitive salary
- Group bonus scheme
- Generous pension with a 6% pension gift from us
- 36 days holiday (with the option to buy and sell a further 5 days)
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more)
- Your own health plan
- Access to a wellbeing hub
- Shopping discounts
- Recognition awards
- Give as you earn
- 3 volunteering days
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more.
About You
What we’re looking for:
- Someone who enjoys talking on the telephone and is confident handling a high volume of calls
- A kind, empathetic and customer-focused approach
- Strong attention to detail
- Ability to work independently from home
- Good problem-solving and organisational skills
- Confidence working in a fast-paced call centre environment
- A private workspace and reliable internet connection
This role would suit someone who enjoys helping others, remains calm under pressure and takes pride in delivering excellent customer service. If you’re looking for a meaningful role where you can genuinely make a difference, we’d love to hear from you.
Your Recruitment Journey
We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.
Your process:
- Screening call with Talent Acquisition Team
- Interview with the hiring manager and team
- Offer
Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team; [email protected].
Please note: Working for a purpose-driven company like ours is a fantastic opportunity, so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and won’t be able to consider applications after that time.
Denplan Customer Advisor - 12m FTC in Andover employer: Simplyhealth
Simplyhealth is an exceptional employer dedicated to improving healthcare access across the UK, fostering a culture of inclusivity and continuous development. As an Internal Audit Manager, you'll benefit from a collaborative work environment that values your insights and encourages professional growth, while also having the opportunity to influence strategic decision-making at senior levels. With a commitment to employee well-being and a focus on meaningful contributions, Simplyhealth stands out as a rewarding place to advance your career in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Denplan Customer Advisor - 12m FTC in Andover
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Simplyhealth.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Simplyhealth. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Denplan Customer Advisor - 12m FTC in Andover
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Simplyhealth.
How to prepare for a job interview at Simplyhealth
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Simplyhealth's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Simplyhealth offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
