At a Glance
- Tasks: Provide top-notch support to dental practices and patients, resolving queries with empathy.
- Company: Join Simplyhealth, a pioneering health company revolutionising UK healthcare access.
- Benefits: Enjoy a competitive salary, generous holiday, flexible benefits, and a health plan.
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22700 - 30000 £ per year.
Contract – Permanent
Location - Andover, Head Office Based (Hybrid, 1 day a week)
£27,207 + Bonus + Flex bens pot + Pension + Healthplan + 36 days holiday + hybrid working
We aim to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. We are the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
The Customer Service Associate (SFS) plays a key role in delivering a high quality, proactive and solutions focused support experience for dental practices and their patients using Simplyhealth Funding Services. This role acts as the front line of customer support, ensuring enquiries, complaints, and operational issues are resolved efficiently and empathetically. Working closely with internal teams and external partners, this role helps shape a new customer service capability for SFS while supporting the continuous improvement of our products, processes, and customer outcomes.
Key responsibilities
- Resolve a wide variety of incoming enquiries with professionalism, clarity, and empathy.
- Support dental practices by investigating issues, collaborating with internal teams, and helping find effective solutions.
- Manage and resolve complaints, escalating complex cases appropriately while ensuring high-quality outcomes.
- Maintain accurate, audit‑ready records within CRM and case management systems.
- Identify recurring patterns and contribute to continuous improvements in processes, systems, and customer experience.
- Work closely with operations, product, engineering, and compliance teams to ensure customer feedback shapes the future of SFS.
About you
To be considered you must have:
- Experience in a customer service or operations role (financial services, healthcare or regulated environment desirable).
- Strong communication skills, both written and verbal.
- High attention to detail and accuracy.
- Ability to manage multiple tasks and prioritise workload effectively.
- Customer-focused mindset with a commitment to delivering good outcomes.
- Comfortable working with policies, procedures and regulatory requirements.
Our dream candidate might also have:
- Experience handling complaints.
- Knowledge of a regulated service environment.
- Experience managing and resolving complex customer problems.
- Strong IT and systems skills (CRM / case management systems).
What's in it for you
As well as a competitive salary, our benefits package includes:
- Group bonus scheme.
- Generous pension with a 6% pension gift from us.
- 36 days holiday (with the option to buy and sell a further 5 days).
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more).
- Your own health plan.
- Access to a wellbeing hub.
- Shopping discounts.
- Recognition awards healthcare scheme.
- Give as you earn.
- 3 volunteering days.
We have a head office in Hampshire, but depending on your role, you can enjoy our 'smart working' approach. This means you can flex when and where you spend your time. For many of us, this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. For this role, you can expect to be in the office a day a week.
Your Recruitment Journey
We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.
Your process
- Screening call with Talent Acquisition Team.
- Virtual Interview with the hiring manager and team.
- Aptitude assessment.
- Presentation/case study with the hiring manager and team.
- Offer.
Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team.
Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.
Customer Service Associate in Andover employer: Simplyhealth
Simplyhealth Funding Services is an exceptional employer that prioritises employee wellbeing and professional growth, offering a competitive salary alongside a generous benefits package including 36 days of holiday and a flexible benefits pot. Our innovative work culture fosters collaboration and continuous improvement, empowering employees to make a meaningful impact in the healthcare sector while enjoying the flexibility of hybrid working from our Andover head office.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate in Andover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Simplyhealth. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Simplyhealth before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Associate in Andover
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Simplyhealth:Your cover letter is your chance to shine! Tell us why you want to work at Simplyhealth specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Simplyhealth!
How to prepare for a job interview at Simplyhealth
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
