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- Tasks: Provide top-notch support to dental practices and patients, resolving queries with empathy.
- Company: Join Simplyhealth, a pioneering health company revolutionising UK healthcare access.
- Benefits: Enjoy a competitive salary, generous holiday, flexible benefits, and a health plan.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Hybrid working model with opportunities for career growth and development.
The predicted salary is between 22700 - 30000 £ per year.
Contract – Permanent
Location - Andover, Head Office Based (Hybrid, 1 day a week)
£27,207 + Bonus + Flex bens pot + Pension + Healthplan + 36 days holiday + hybrid working
We aim to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. We are the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
The Customer Service Associate (SFS) plays a key role in delivering a high quality, proactive and solutions focused support experience for dental practices and their patients using Simplyhealth Funding Services. This role acts as the front line of customer support, ensuring enquiries, complaints, and operational issues are resolved efficiently and empathetically. Working closely with internal teams and external partners, this role helps shape a new customer service capability for SFS while supporting the continuous improvement of our products, processes, and customer outcomes.
Key responsibilities
- Resolve a wide variety of incoming enquiries with professionalism, clarity, and empathy.
- Support dental practices by investigating issues, collaborating with internal teams, and helping find effective solutions.
- Manage and resolve complaints, escalating complex cases appropriately while ensuring high-quality outcomes.
- Maintain accurate, audit‑ready records within CRM and case management systems.
- Identify recurring patterns and contribute to continuous improvements in processes, systems, and customer experience.
- Work closely with operations, product, engineering, and compliance teams to ensure customer feedback shapes the future of SFS.
About you
To be considered you must have:
- Experience in a customer service or operations role (financial services, healthcare or regulated environment desirable).
- Strong communication skills, both written and verbal.
- High attention to detail and accuracy.
- Ability to manage multiple tasks and prioritise workload effectively.
- Customer-focused mindset with a commitment to delivering good outcomes.
- Comfortable working with policies, procedures and regulatory requirements.
Our dream candidate might also have:
- Experience handling complaints.
- Knowledge of a regulated service environment.
- Experience managing and resolving complex customer problems.
- Strong IT and systems skills (CRM / case management systems).
What's in it for you
As well as a competitive salary, our benefits package includes:
- Group bonus scheme.
- Generous pension with a 6% pension gift from us.
- 36 days holiday (with the option to buy and sell a further 5 days).
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private healthcare scheme, shopping vouchers and more).
- Your own health plan.
- Access to a wellbeing hub.
- Shopping discounts.
- Recognition awards healthcare scheme.
- Give as you earn.
- 3 volunteering days.
We have a head office in Hampshire, but depending on your role, you can enjoy our 'smart working' approach. This means you can flex when and where you spend your time. For many of us, this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. For this role, you can expect to be in the office a day a week.
Your Recruitment Journey
We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.
Your process
- Screening call with Talent Acquisition Team.
- Virtual Interview with the hiring manager and team.
- Aptitude assessment.
- Presentation/case study with the hiring manager and team.
- Offer.
Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team.
Please note: Working for a purpose driven company like ours is a fantastic opportunity so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and aren’t able to consider applications after this time.
Customer Service Associate in Andover employer: Simplyhealth
Contact Detail:
Simplyhealth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate in Andover
✨Tip Number 1
Get to know the company inside out! Research Simplyhealth's mission, values, and recent achievements. This will not only help you tailor your responses during interviews but also show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Associate, you'll need to convey information clearly and empathetically. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd handle complaints or complex customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Simplyhealth family. Good luck!
We think you need these skills to ace Customer Service Associate in Andover
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service roles. We want to see how you've handled enquiries and complaints in the past, so share specific examples that showcase your communication skills and empathy.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on your relevant skills and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Simplyhealth
✨Know the Company Inside Out
Before your interview, take some time to research Simplyhealth Funding Services. Understand their mission, values, and recent achievements, especially their B-Corp status. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved complaints or provided solutions effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Empathy and Communication
As a Customer Service Associate, empathy is key. Practice how you would handle difficult situations with customers. Be ready to discuss how you would approach resolving issues while maintaining professionalism and clarity in your communication.
✨Ask Insightful Questions
At the end of your interview, have a few thoughtful questions prepared. Ask about the team dynamics, how feedback shapes the customer service processes, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.