At a Glance
- Tasks: Manage client relationships and drive satisfaction while identifying growth opportunities.
- Company: Join a purpose-driven company with a focus on healthcare and client success.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Other info: Hybrid working model with opportunities for professional development and volunteering.
- Why this job: Make a real impact in client service and contribute to business growth.
- Qualifications: Experience in client service or account management with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Contract – 12 months Fixed Term Contract
Location – Hybrid with occasional travel to Andover Office
Salary- £30,000
Hours – Monday to Friday 9am to 5pm
As Client Executive, you'll be joining our Sales Operations Team, supporting our Healthcare and Denplan functions. This team is the engine behind our sales and marketing success, focused on improving outcomes, enhancing client experiences, and helping us achieve our ambitious growth plans. Reporting to our Sales Operations Manager, you’ll be responsible for managing and developing client relationships, ensuring high levels of service, and identifying opportunities for growth. You will act as a key point of contact for clients, handling queries, resolving issues, and collaborating with internal teams to drive client satisfaction, retention, and business expansion. This role requires a proactive approach to account management while delivering excellent service and operational support.
Key Responsibilities:
- Develop and maintain strong relationships with clients, brokers, and key decision-makers to drive satisfaction and loyalty.
- Support client retention efforts, ensuring portfolio retention rates are met or exceeded.
- Establish relationships with internal stakeholders, product and service experts, and third-party intermediaries to optimise service delivery and client engagement.
- Act as a trusted advisor, responding to client queries efficiently across multiple channels (phone, email, chat).
- Address and resolve client issues and complaints in a timely and professional manner, ensuring a positive client experience.
- Ensure service level agreements (SLAs) and response times are met, maintaining high-quality client interactions.
- Maintain accurate and up-to-date records in the CRM system to support effective client management and reporting.
- Identify and secure opportunities for expansion, cross-selling, and upselling of additional products and services.
- Support the creation of tactical business plans to help clients enhance their wellbeing strategies and integrate our solutions.
- Coordinate and secure development meetings, bringing in relevant product and service experts to consult on tailored client needs.
- Share relevant collateral and insights to educate clients and drive employee engagement.
About You
To be considered you must have:
- Proven experience in a client service, account management, or business development role.
- Strong communication and relationship management skills, with experience handling client interactions across multiple channels.
- Demonstrated ability to retain clients, resolve complaints, and drive engagement.
- Commercial awareness with the ability to identify growth opportunities and contribute to business development.
- Proficiency in CRM systems for managing client information and reporting.
- Strong organisational skills with the ability to manage multiple tasks effectively.
- Problem-solving mindset with a proactive approach to improving client experience.
What’s In It For You
As well as a competitive salary, our benefits package includes:
- Group bonus scheme
- Generous pension with a 10% pension gift from us when you contribute 4%
- 36 days holiday (with the option to buy and sell a further 5 days)
- Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, shopping vouchers and more)
- Your own fully funded health or dental plan
- Access to a wellbeing hub
- Shopping discounts
- Recognition awards
- Give as you earn
- 3 volunteering days
We have a head office in Hampshire, but depending on your role, you’ll be able to enjoy our ‘smart working’ approach. This means you can flex when and where you spend your time. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. For this role you can expect to be working from our Head Office a day a week.
Your Recruitment Journey
We’re focused on providing an application, assessment and onboarding journey that is fair, consistent, diverse and inclusive for all, allowing us to hire top talent based on the skills and behaviours pivotal to your and our success.
Your process:
- Screening call with Talent Acquisition Team
- Interview with the Hiring Manager and Team Member
- Offer
Should you require any additional support with your application, or need us to make any adjustments for you, please contact our Talent Team; [email protected].
Please note: Working for a purpose-driven company like ours is a fantastic opportunity, so we often receive high volumes of applications for our roles. In these cases, we may close our job adverts early and won’t be able to consider applications after that time.
Client Executive - 12m Contract in Andover employer: Simplyhealth
Simplyhealth is an excellent employer, offering a dynamic work environment in Andover where innovation meets collaboration. With a strong focus on employee well-being, we provide a hybrid working model, generous pension schemes, and wellness initiatives that support personal and professional growth. Join us to be part of a team that values your contributions and fosters a culture of continuous improvement and development.
StudySmarter Expert Advice🤫
We think this is how you could land Client Executive - 12m Contract in Andover
✨Get Involved in Local Networking Events
Sales and business development thrive on personal connections, so hit up local networking events! These gatherings are a goldmine for temporary roles, allowing us to meet potential employers like Simplyhealth in person and leave a memorable impression.
✨Leverage Industry-Specific Job Boards
Jump onto job boards tailored for sales roles like SalesGravy or AngelList. Temporary positions often pop up there, so keep your eyes peeled and apply directly to roles that excite you — this could fast-track your application with companies like Simplyhealth.
✨Perfect Your Elevator Pitch
In sales, we know how crucial first impressions are. Craft a snappy elevator pitch that highlights your strengths and your interest in temporary roles. That way, when you meet someone from Simplyhealth or another potential employer, you’re ready to wow them on the spot!
✨Follow Up and Stay Engaged
After applying for a temporary position, don’t sit back and wait! Shoot a follow-up email about a week later. This shows your enthusiasm for the role at Simplyhealth and helps keep you on their radar — you might just make the right kind of noise!
We think you need these skills to ace Client Executive - 12m Contract in Andover
Some tips for your application 🫡
Show Off Your Sales Skills:In sales and business development, it's all about proving you can drive results. Make sure your CV highlights any previous experience in hitting targets or boosting sales. Numbers really speak — include any sales figures or goals you've smashed to grab our attention!
Tailor Your Cover Letter to the Role:This is your chance to shine! Talk about why you're excited about the temporary role at Simplyhealth and how your skills can help us thrive. We want to see your motivation and how you can bring value to our team in a short period.
Highlight Your Relationship-Building Skills:Sales is all about connections. In your application, don't forget to mention your ability to build relationships with clients or colleagues. Share any examples where you've successfully nurtured partnerships or handled client objections — these stories can really help us see your potential.
Be Clear About Your Availability:Since this is a temporary position, let us know when you're available to start and how flexible you are with hours. This clarity helps us assess how well you fit into our immediate needs at Simplyhealth!
How to prepare for a job interview at Simplyhealth
✨Know Your Numbers
In sales and business development, being numbers-savvy is crucial. Brush up on key metrics like conversion rates and sales growth percentages that are relevant to the role at Simplyhealth. It’s all about showing you can analyse data to drive better decisions.
✨Be Prepared for Role-Play Scenarios
Expect role-play scenarios where you're asked to sell a product or handle objections. It’s a great chance to showcase your communication skills and your approach to overcoming challenges. Practice these with a friend or in front of the mirror – it can really help you feel at ease during the interview!
✨Highlight Flexibility and Adaptability
Since this is a temporary gig, emphasise your adaptability and willingness to jump in quickly. Share examples of how you've successfully adjusted to changes in previous roles or projects. Simplyhealth will want to know you're ready to hit the ground running.
✨Showcase Your Network and Collaborations
Temporary roles often require a strong network. Bring up any partnerships or connections you have that could benefit Simplyhealth. Whether it’s past clients or industry contacts, showing you can leverage relationships is a big plus in sales!
