At a Glance
- Tasks: Provide exceptional support to customers via email and social media, resolving queries with delight.
- Company: Join SimplyCook, an award-winning startup backed by a global food giant.
- Benefits: Enjoy free meals, gym access, and a pet-friendly workplace.
- Other info: Flexible part-time role with great career growth opportunities.
- Why this job: Be the voice of our customers and make a real impact on their happiness.
- Qualifications: Exceptional communication skills and a collaborative spirit are essential.
The predicted salary is between 500 - 1500 £ per month.
As a Customer Happiness Associate, your primary focus will be to provide exceptional support to our customers by resolving their queries, primarily via email, in a way that delights with every interaction. Reporting to the Customer Happiness Team Lead, you will play a vital role in driving customer retention and happiness through thoughtful and effective communication. Additionally, you will serve as the voice of our customers, sharing their feedback and insights with other teams to ensure a seamless and outstanding customer experience.
Starting date: 1st July 2025
End date: 30th September 2025
20 hrs/week
Your mission:
- Respond promptly and professionally to a high volume of customer inquiries across email, live chat, and various social media platforms.
- Communicate with empathy and clarity to maintain and achieve excellent customer satisfaction scores.
- Use SimplyCook’s customer service software, Dixa, to handle and resolve customer inquiries effectively.
- Achieve daily email response targets and meet personal & team KPIs.
- Analyse and evaluate information to accurately report technical issues and bugs to your Team Lead.
- Continuously update and expand your knowledge of our products and services.
- Have a basic understanding of food safety and quality and be able to respond and escalate queries where required.
- Demonstrate flexibility and a collaborative attitude to assist other business departments as workload and priorities require.
Your profile:
- Exceptional written and verbal communication skills.
- Excellent attention to detail.
- Previous customer service experience is preferred but not essential.
- Proficient in time management, organisation, and prioritisation.
- Excellent problem-solving abilities.
- A collaborative team player with a great sense of humour - an absolute must for us!
Why SimplyCook?
- A competitive package that rewards your skills and dedication.
- Join an award-winning startup backed by the largest food and beverage company globally.
- Experience a workplace that feels like home, complete with free meals, a gym, a vertical farm, and pet-friendly policies.
Seniority level: Entry level
Employment type: Part-time
Job function: Customer Service
Industries: Food and Beverage Services
Customer Happiness Associate in London employer: SimplyCook
SimplyCook is an exceptional employer that prioritises employee well-being and growth, offering a competitive package alongside unique perks such as free meals, a gym, and a pet-friendly environment. As part of an award-winning startup backed by a leading global food and beverage company, you will thrive in a collaborative and supportive culture that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Happiness Associate in London
✨Tip Number 1
Get to know SimplyCook inside out! Familiarise yourself with their products and services so you can chat confidently about them during interviews. This shows you're genuinely interested and ready to help customers.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer queries, try role-playing scenarios with friends or family. This will help you respond with empathy and clarity, just like the job requires.
✨Tip Number 3
Network like a pro! Connect with current or former SimplyCook employees on LinkedIn. They can give you insider tips and maybe even refer you, which could double your chances of landing that interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining the SimplyCook family right from the start!
We think you need these skills to ace Customer Happiness Associate in London
Some tips for your application 🫡
Show Off Your Communication Skills:As a Customer Happiness Associate, your written communication is key! Make sure to showcase your exceptional writing skills in your application. Use clear and friendly language that reflects the empathy and clarity we value.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience and skills that match the role. We love seeing how you can bring your unique flair to our team!
Highlight Problem-Solving Abilities:We’re looking for someone who can tackle customer queries with ease. In your application, share examples of how you've successfully resolved issues in the past. This will show us you’ve got the problem-solving chops we need!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our SimplyCook family!
How to prepare for a job interview at SimplyCook
✨Know the Company
Before your interview, take some time to research SimplyCook. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Happiness Associate, communication is key. Prepare examples of how you've successfully resolved customer queries in the past. Practice articulating your thoughts clearly and empathetically, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or solved problems in a customer service context. Be ready to discuss these scenarios, highlighting your thought process and the positive outcomes that resulted from your actions.
✨Bring Your Sense of Humour
SimplyCook values a great sense of humour! Don’t be afraid to let your personality shine through during the interview. Share light-hearted anecdotes that reflect your collaborative spirit and ability to connect with customers and colleagues alike.
