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- Tasks: Deliver exceptional customer service and support to members and clients.
- Company: Simplybiz, the UK's leading provider of compliance and business support.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Join a dynamic team and make a real difference in member experiences.
- Qualifications: Experience in customer service or telephone sales is essential.
- Other info: Be part of a mission-driven company that values growth and engagement.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an individual who is passionate about delivering brilliant customer service and who has experience working in a telephone sales or customer engagement role.
About Simplybiz: Simplybiz is the UK’s leading provider of compliance and business support to financial advisers, directly authorised firms, and wealth managers. As part of Fintel, our mission is to enable firms to thrive in an ever-changing regulatory and commercial environment. We combine deep market insight with powerful solutions to help advisers stay ahead, grow sustainably, and deliver great outcomes for their clients.
Role overview: Join our Member Experience team and play a pivotal role in shaping the journey of our members and clients. This role is perfect for someone who thrives on building strong relationships, solving problems with confidence, and delivering exceptional service that drives engagement, loyalty, and growth.
Key Responsibilities:- Member & Client Engagement: Deliver exceptional support by responding to member and client queries—both reactively and proactively—to ensure timely and effective resolution.
- Support members, helping them quickly understand and experience the value of our proposition.
Member Experience Adviser in Huddersfield employer: SimplyBiz Services Ltd
Contact Detail:
SimplyBiz Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Experience Adviser in Huddersfield
✨Tip Number 1
Get to know the company inside out! Research Simplybiz and understand their mission, values, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their Member Experience team.
✨Tip Number 2
Practice your phone skills! Since this role involves telephone sales and customer engagement, make sure you're comfortable speaking on the phone. Role-play with a friend or family member to build your confidence and refine your communication style.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about your past experiences and how they relate to delivering exceptional support. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Member Experience Adviser in Huddersfield
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering brilliant customer service shine through. Share specific examples from your past experiences that highlight how you've gone above and beyond to help customers.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Use similar language and phrases to demonstrate that you understand what we’re looking for in a Member Experience Adviser.
Highlight Relevant Experience: If you've worked in telephone sales or customer engagement roles before, be sure to emphasise that experience. Detail how those roles have prepared you to engage with our members and clients effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at SimplyBiz Services Ltd
✨Know Your Stuff
Before the interview, make sure you understand Simplybiz's mission and values. Familiarise yourself with their services and how they support financial advisers. This will show your passion for the role and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past roles where you delivered exceptional customer service. Think about times when you resolved issues or built strong relationships with clients. This will demonstrate your ability to thrive in a member engagement role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to tailor your responses more effectively. Reflecting back what you’ve heard can also help clarify any misunderstandings.
✨Ask Insightful Questions
Prepare thoughtful questions about the Member Experience team and their goals. This shows your genuine interest in the role and helps you assess if it’s the right fit for you. Questions about team dynamics or success metrics can be particularly engaging.
