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For Companies At a Glance
- Tasks: Support members with mortgage queries and build strong relationships with lenders.
- Company: Leading financial services firm in Huddersfield with a supportive culture.
- Benefits: Professional development opportunities and a collaborative work environment.
- Why this job: Join a dynamic team and make a difference in people's financial journeys.
- Qualifications: Experience in a telephone helpline, preferably in financial services, and knowledge of the UK mortgage market.
- Other info: Great opportunity for career growth in a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial services firm in Huddersfield is seeking an enthusiastic individual to join their mortgage helpdesk. The ideal candidate will have experience in a telephone helpline position, ideally within financial services, and a good understanding of the UK mortgage market.
Responsibilities include:
- Supporting members with their queries
- Building strong relationships with both members and lenders
The firm offers opportunities for professional development and values a supportive work environment.
Hybrid Mortgage Help Desk Advisor – Member Support in Huddersfield employer: SimplyBiz Services Ltd
Contact Detail:
SimplyBiz Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Mortgage Help Desk Advisor – Member Support in Huddersfield
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them.
✨Tip Number 2
Practice your phone skills! Since this role is all about helping members over the phone, do some mock calls with friends or family. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn and ask them about their experiences. This could give you insider tips and make your application stand out when you apply through us.
✨Tip Number 4
Show your passion for mortgages! Be ready to discuss trends in the UK mortgage market during interviews. This will demonstrate your enthusiasm and knowledge, making you a top candidate for the role.
We think you need these skills to ace Hybrid Mortgage Help Desk Advisor – Member Support in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telephone helplines and any relevant knowledge of the UK mortgage market. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your enthusiasm for the role and explain why you’re the perfect fit for our team. We love seeing genuine passion for helping members.
Showcase Your Communication Skills: Since this role involves supporting members, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language to show us you can build strong relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SimplyBiz Services Ltd
✨Know Your Mortgages
Brush up on your knowledge of the UK mortgage market. Be prepared to discuss different types of mortgages, interest rates, and current trends. This will show your enthusiasm for the role and your ability to support members effectively.
✨Practice Active Listening
In a telephone helpline position, listening is key. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This will highlight your ability to build strong relationships with members.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, professional development opportunities, or the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
